Customer Service Account Specialist

**/**** - **/**** ** School Suspension Aide (ISS Aide), Teaching Assistants, Preschool, Elementary,

Middle, and Secondary School, Except Special Education Lincoln Parish School Board, Ruston, LA

Supervised students that were suspended that didn't have a way home. Kept students that disrupted classes. On days when teachers had an emergency or became ill I took over their class. Monitored students between classes and during lunch. Assisted students with locker problems.

01/2011 - 11/2015 Senior Ops Specialist, Customer Service Representatives Chase Home Finance, Monroe, LA

Verified loan assignments to make sure they were correct. Downloaded work from spreadsheets for the day. Made sure all loan assignments were 100% accurate. Sworn in daily to sign all documents. Searched on parish and county websites to make sure loan documents were recorded. Processed mortgage payments. 09/2008 - 12/2010 Account Specialist, Customer Service Representatives Citicorp Credit Services, Frisco, TX

Set clients up on payment arrangement `from three months to five years. Collected on multiple accounts such as Auto, Mortgage, Personal Loans, Reatail, Bankcards and Oil cards. Took an average of 100 calls per day and each account was suscessfully documented.

05/1993 Computer Information Systems

3 Years of College or a

Technical or Vocational School

Grambling State University, LA

References Available on Request

Kevin McDonald

702 Mitchell Ave, Ruston, LA 71270

Phone: 318-***-****

Alt Phone: 318-***-****

Email: ********.**@*******.***

Employment History

Education History

References