Service Representative Customer

Cristina Occhiuzzo

**-** **** ******

Astoria, NY 11102

Phone # 347-***-****

************@*******.***

Professional Experience

New York City Health and Hospitals

Test and Trace Corps – New York, NY

COVID-19 Contact Tracer / Case Investigation

June 2020 to April 2022

• Responsible for reaching out to contacts who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease

transmission.

• Educated positive cases/contacts regarding the principles of exposure, isolation and quarantine period, infectious interactions, symptomatic and

asymptomatic infection.

• Investigated positive cases and notified contacts to obtain all necessary information to complete the investigation accurately while following all policies

and procedures and improve the efficiency and uniformity of the investigation.

• Demonstrated cultural sensitivity and interpersonal skills in order to build trust without violating their confidentiality according to the Patient Privacy Act.

• Assisted cases/contacts with community services such as crisis counseling, SNAP program, testing/vaccination, among others.

Citibank NA, NY

Personal Banker

August 2011 to December 2012

• Acquired, retained and expanded new and existing customer relationships.

• Took on the challenge of proactively acquiring new customers via phone and face-to-face interactions.

TD Bank, NY

Customer Service Representative

April 2005 to July 2010

• Responsible for providing personalized service to new/existing customers in order to satisfy their banking needs.

• Interacted with customers in order to refer business to the Specialists in Lending, Small Business and Investment in order to maximize profitability.

Bank of America, NY

Senior Sales Representative

March 2002 to July 2004

• Anticipated and identified customers’ needs while committing to superior customer service.

• Demonstrated strong sales skills by actively seeking new referrals in order to meet branch sales goal.

Chase Manhattan Bank, NY

Sales Representative

September 2000 to February 2002

• Identified customers’ financial needs and recommend appropriate products/services to meet sales goal.

• Coordinated with the Management Team to develop new sales strategies to generate new business and referrals to the Specialists in Lending, Small

Business and Investment to maximize profitability.

Citibank International Personal Banking, NY

Service Officer

June 1990 to May 1999

• Coordinated and interacted with the Relationship Managers in order to provide exceptional personalized service to high net-worth clients from Latin

America.

• Recommended appropriate products and services to ensure client’s satisfaction.

Education

Hunter College, New York

Some accredited courses completed

Sills

Fluency in Portuguese and Spanish

MS Excel and MS Word

Systems applications such as Salesforce, Teams, Outlook

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