Assistant Manager Customer Service
Resume:
A'Shantee Brown
Henderson, NV *****
****************@*****.***
Talented assistant manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Resourceful and tireless assistant manager able to handle all management needs, including budgets, schedules and projects. Always looking for ways to improve operations and increase team success. Resolve problems tactfully, keeping employees and customers satisfied. Results-driven assistant manager equipped to handle fast-paced work with minimal oversight. Enhance operational success with forward-thinking approaches and skilled support of senior management initiatives. History of exceptional planning abilities and effective oversight of promotions, team training, and day-to-day operations.
Work Experience
Work from Home Customer Service Representative
PODS - Las Vegas, NV
January 2020 to July 2021
Assistant Manager
Carl’s Jr. - Henderson, NV
February 2019 to July 2020
Developed employee incentive programs focused on achieving optimal service delivery and promoting individual skills development.
Improved customer relations by smoothly handling escalated problems, consistently maintaining brand loyalty and recapturing revenue opportunities.
Coordinated employee schedules to provide adequate coverage according to business demands. Enhanced merchandising strategies, training employees in techniques for increasing sales with eye- catching displays.
Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
Education
High school diploma
Del sol academy of the performing arts - Henderson, NV May 2019
Skills
• SKILLS
• Team motivation
• Money handling
• Staff training
• Team development
• Schedule management
• Microsoft Word
• Google Drive
• Inventory organization
• Customer relations
• Paperwork management
• Decision making
• Sales strategies
• Customer service and satisfaction
• Customer service
• Management
• Restaurant experience
• Research
• Analysis skills
• Customer support
• E-commerce
• CRM software
• LAN
• Typing
• HVAC
• Microsoft Windows
• Network Support
• Microsoft Windows Server
• Computer Networking
Certifications and Licenses
Food Handler Certification
Assessments
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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