Support Representative Appointment Setter

WHITNEY BRIDGES

Fayetteville, Arkansas ***** • 405-***-**** • *******************@*****.***

PROFESSIONAL SUMMARY

Focused and attentive team member with good administrative, organizational, and problem-solving abilities. Skilled at giving individuals proper direction, great with problem solving, and making the best of every situation.

SKILLS

Basic Accounting

Food Preparation and Safety

Empathy

Sales

Collaborative Problem-Solving

Telephone etiquette

Verbal and written communication

Customer engagement

Microsoft Word

Microsoft Excel

WORK HISTORY

Shift Lead Manager

Firehouse Subs – Moore, Oklahoma 06/2016 - 08/2020

Set overall vision and provided team leadership.

Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

Cooperated with coworkers to improve customer experience and manage storefront.

Exercised composure under pressure and in escalated customer service scenarios.

Supervised employees and oversaw quality compliance with company standards for food and services.

Completed after shift review reports to remind supervisors of completed work.

Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Dover Staffing Customer Support Representative (Remote) – Atlanta, GA 03/2021-11/2021

Assisted customers with filing for rental assistance in GA due to Covid-19.

Empathized with customers going through tough times.

Cooperated with other team members ensuring customer needs were met.

Set daily goals and reminders ensuring business is handled accordingly.

High call volumes

Continuum Global Solutions/ Verizon Customer Service- (Remote) 11/2021-1/2021

Assisted customers with troubleshooting devices

Sold cellular devices/ jet packs and numerous cell phone accessories

Actively listened to customers to find a solution to for any issues

Aston Carter Staffing Agency/ Maximus Eligibility Specialist/ QC Admin (Temp) 01/2022-05/2022

Assisted project with processing healthcare applications via data entry

Assisted project with reviewing eligibility specialists completed applications for accuracy.

Responsible for working a certain amount of tasks a day

Underwent second party reviews of applications to maintain accuracy

Aston Carter Staffing Agency/ Maximus Appointment Setter CSR (Temp) 06/2022-

Scheduled patient appointments

Assisted patients over the phone

EDUCATION

Currently Still In School. : Health Administration

University Of Arkansas, Fayetteville - Fayetteville, AR Expected in 05/2022

ACCOMPLISHMENTS

Supervised team of 5 staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets.

Documented and resolved customer issues which led to great outcomes.

AFFILIATIONS

Member of University of Arkansas Track and Field Team

Girls Power Camp for STEM. (Science, Technology, Engineering and Mathematics)

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