Support Representative Service

JOYCE HILL

Waukegan, IL ***** ********@*******.***

847-***-**** linkedin.com/in/joyce-hill-b35174a0/

QUALITY COMPLIANCE SPECIALIST

Accomplished Quality Compliance professional with extensive experience in medical products environment. Proven success overseeing quality compliance, following FDA guidelines GMP’s and ISO’s, training and leading team members. Keen ability in project management, problem solving, customer relations and marketing.

Customer Service Process Improvement Management Strategic Planning Training Project Management

Public Speaking Sales Program Management Excel Microsoft Windows Smartsolve SAP Trackwise

EXPERIENCE

Cardinal Health, Waukegan, IL

Quality Compliance Specialist 10/2011–3/2022

Provided oversight for all activities for assigned business units initiated through Product Quality and Regulatory Compliance including Product Complaints, Field Corrective Actions (FCA), Recalls product Holds, Advisories, and Pharma National Brand Recalls.

Provided documentation practices as well good analytical and technical writing skills.

Communicated with suppliers to resolve medical device quality issues.

Assured compliance with federal regulations and corporate policies.

Participated in root cause analysis, corrective and preventive actions for product and process issues, including internal and external audits.

Performed all duties in compliance with FDA’s Quality Systems Regulations, GMP’s and ISO and other regulatory requirements.

Participated in the integration and testing of the quality smartsolve system.

Functioned as an educator for the Product Quality and Regulatory Compliance management team.

Created job work instructions, trained new and existing employees.

Customer Service Representative 2007 – 2011

Managed the daily process of discrepancies, returns and credits. Communicated with the inventory analyst to determined product availability.

Handled transactional front-line service request.

Provided customer resolution, established customer satisfaction and loyalty.

Determined price quotes and handled large volumes of calls.

Entered customer orders through SAP systems.

Completed ZV16 reports and sent daily notifications to customers.

ADDITIONAL RELEVANT EXPERIENCE

Senior Client Support Representative, Convergys, Itasca, IL

Food Service Manager, Motorola Food Works, Vernon Hills, IL

Food Service Trainer, Lake Forest Hospital, Lake Forest, IL

Unit Food Service Manager, Abbott Laboratories, Abbott Park, IL

Food Service Manager, Medical College of Virginia Hospitals, Marriott Corporation, Richmond, Va.

EDUCATION

Master’s Certificate in Project Management, George Washington University, Arlington, VA

Bachelor of Science, Applied Science (Foods & Nutrition), Virginia State University, Petersburg, VA

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