Customer Service Project Coordinator

RAKIA MOHAMMADY

San Diego, CA ******@*****.*** 619-***-****

SKILLS

Multi-lingual: English, Farsi/Dari.

* ***** ** ********** ** customer service, working with culturally diverse backgrounds

Certificate in Management in Customer Service

WORK HISTORY

INTERNATIONAL RESCUE COMMITTEE SAN DIEGO, CA

INTERPRETER OCTOBER 2020—PRESEN

Interpreting Farsi / English languages via zoom meetings and in person.

BALBOA INTERNATIONAL MARKET SAN DIEGO, CA

SUPERVISOR FEBRUARY 2018—PRESENT

Supervising and managing of cahiers work, helping customers in the store and on the phone. Giving needed information to customers about the products and providing general customer service at popular international food store. Taking grocery orders and preparing for delivery.

Taking care of cash registers during the day and at the end of day.

AMAZON SAN DIEGO, CA

DELIVERY DRIVER OCTOBER 2021—FEBUARY2022

INTERNATIONAL RESCUE COMMITTEE SAN DIEGO, CA

CHILD CARE BUSINESS COUNCELOUR (INTERN) JANUARY 2021—JUNE 2021

LEAF2 PROJECT MAZAR-I-SHARIF, AFGHANISTAN PROJECT COORDINATOR ASSISTANT AUGUST 2016—JANUARY 2018

Collected and entered data from literacy surveys into Excel. Ensured all files are organized and up to date; checked quality of data entered to confirm the accuracy of the information entered into the database

Generated weekly and monthly reports to agency headquarters for review in a timely and accurate manner

Communicated and collaborated with 9 regional and 45 local officials to organize and conduct outreach into communities to generate participation in program; routinely monitored and documented committees’ activities, effectiveness and outcomes

EDUCATION

SAN DIEGO COMMUNITY COLLEGE SAN DIEGO, CA

SYUDYINGBUSINESS FALL 2019 —PRESENT

MAWLANA JALALUDIN MUḤAMMAD BALKHI INSTITUTE MAZAR-I-SHARIF, AFGHANISTAN

BACHELOR OF LAW AND POLITICAL SCIENCE 2010

SAN DIEOG STATE UNIVERSITY AND INTERNATIONAL RESCUE COMMITTEE EL CAJON, CA

MANAGEMENT IN CUSTOMER SERVICE CERTIFICATE AUG 2018

REFERENCES

Mahsa Imani

Career Development Coordinator

International Rescue Committee

*****.*****@******.***

619-***-**** Ext 275

Rahmatullah Mokhtar

Employment Specialist

International Rescue Committee

***********.*******@******.***

619-***-**** Ext 245

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