Center Representative Front Desk
Resume:
TYSON JOCELYN
CONTACT
**************@*****.***
EXPERIENCE
Starbucks October 2020 – Present
Barista
Prepare and serve food and drinks
Create a friendly atmosphere for customers
Take orders and accept payments
Maintain a clean and organized workspace
Work efficiently in a face-paced environment
Shake Shack May 2019 – January 2020
Team Leader
Maintained food and supply inventory
Monitored team members performance, scheduling, and attendance
Supervised team’s workflow supporting operating standards
Intrepid December 2019 – April2019
Retail Associate
Greeted guests
Generated improvements in sales and overall customer experience
Assisted customers
Replenished product inventory ensuring readiness for sales floor
Circle Line Sightseeing Cruise Line March 2018 – December 2018
Ambassador
Greeted and welcomed visitor
Generated improvement on customer satisfaction
Answered all guest inquiries
Efficiently boarded all guests and aided the disabled
Enforced safety/security compliance escorting VIP guests
311 – Kings TelService February 2017 – March 2018
Call Center Representative
Answered and directed high-volume calls/emails
Documented and updated customer recordd
Responded to service requests, complaints, and inquiries
Planet Fitness May 2015 – December 2016
Front Desk Host
Created an increase in sales revenue through membership
Offered members a variety of special promotions
Provided exceptional customer service
Tribeca Performing Arts Center July 2014 – April 2015
Head Usher
Facilitated and helped with occasions' set-up and breakdown
Managed ushers and assigned duties
Ensured the safety of visitors before and after events
EDUCATION
Monroe College
College Credits
Business Administration
George Washington High School
High School Diploma
SKILLS
MS Office (Word, Excel, PowerPoint) Web Design Multi-Media Coding
Project Management Organized Initiative-taking Strong Client Service
Attention to Detail Proactive Adaptable
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