Service Representative Data Entry
Resume:
Enfield, CT *****
DION GANNER
OBJECTIVE: Seeking a full-time permanent position where my organizational, supervisory and management skills can be applied.
WORK EXPERIENCE:
August 15, 2021 ~ December 1, 2021: Hot Wire Comm., Ft. Lauderdale, FL
Customer Service Representative: Work remotely from home. Answer incoming calls, review customer bills, apply credits if needed, schedule tech support for issues, follow up with tech arrival times, troubleshoot issues and if not able to resolve schedule tech visit. Set up service for new customers, disconnect service and change of service requests.
February 2019 ~ May 2021: Brooks Brothers, Enfield, CT
Customer Service Representative: Call center responsibilities required taking customer phone orders, data entry, tracking orders, and assisting customers with returns or lost packages.
June 2009 ~ January 2019: Whole Foods, Inc., West Hartford, CT 06107
June 2016 Promoted to Team Trainer: Train new employees and complete onboarding paperwork. Assist new employees with completing Whole Foods online education portals. Update shrinkage daily and all other duties as assigned.
Grocery Supervisor: Fill sale items and special orders; inventory; stock shelves; organize store; assign tasks; ensure proper handling and recording of losses; and provide service excellence to the customer.
August 2006 ~ March 2008: Target Corporation, Windsor, CT 06095
Team Leader:
Provide guidance and support to team members within the hard-line area (e.g., health and beauty, chemicals, pet food, small appliances, electrical and stationary). Build and maintain sales planners; proper set up of store and signage display; address and resolve team member issues and customer concerns; and work closely with management to provide positive atmosphere and in-store experience for customers and employees.
Note: From 1992 to 2006, I had several years of combined experience as an Assistant Grocery Manager with Stop & Shop Supermarket in Enfield, Connecticut, and with Ellington Supermarket in Ellington, Connecticut.
EDUCATION: Enfield High School, Enfield, CT
CERTIFICATIONS: Serv Safe Certification
REFERENCES: Available upon request.
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