Data Entry Service Representative
Resume:
Shaniqua Hightower
Brooklyn, NY *****
*****************@*****.***
To obtain a position in an organization where my skills can be utilized in an effective professional manner.
Authorized to work in the US for any employer
Work Experience
Contractor
Expedient Staffing Solutions
April 2020 to July 2020
311 Call Center Representative
● Single point of contact for all non-emergency city services.
● Answer incoming calls regarding general inquiries, concerns and complaints in a timely and professional manner.
● De-escalate situations involving disgruntled consumers offering patience, empathy and prompt resolutions.
● Conduct extensive research to provide accurate information and to fill out the proper service requests.
● Enter inquiries, complaints and requests into appropriate computer systems and forward them for further action.
● Perform related clerical and computer support work. Customer Service & Inbound Sales
The Chefs' Warehouse
October 2016 to April 2020
● Received incoming calls from customers, prepared orders and expedited.
● Suggested and sold additional items over the phone.
● Reviewed and ensured accuracy of incoming, outgoing, and entered orders. Collected and inputted orders submitted via fax, email, voicemail.
● Dealt professionally on the phone and in person with customers, vendors and fellow employees. Cooperated with other members of the sales team and departments to ensure customers received an excellent service level.
● Documented and kept record of customer complaints on Footprint and created quarterly reports of same.
● Built and maintained customer relationships.
Customer Service Representative
Verifone
June 2016 to September 2016
Conferred with customers via telephone and in person in order to provide information about transactions and services, data entry, or to obtain details of complaints.
● Opened and maintained customer accounts by recording account information.
● Assisted sales Dept. in signing new green and yellow cab contracts; Data Entry.
● Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; followed up to ensure resolution.
● Prepared product or service reports by collecting and analyzing customer information.
● Contributed to team effort by accomplishing related results as needed. Dispatcher
Columbia Car Service
January 2012 to September 2014
Answered incoming requests in a professional and timely manner; Liaison between drivers and customers issues and complaints. Enforced rules and policies regarding drivers; dispatched drivers to customer's precise location. Created and documented drivers work schedule.
● Communication Personnel responsible for receiving and transmitting reliable messages. Filled out vouchers for drivers to present to customers for payment verification; Responsible for cash payments and other transactions between customers, my employer and myself. Organized, filed and stored payment receipts as well as other documents.
Customer Service Representative
Elite Limousine Plus Inc
July 2007 to December 2011
Input data into the company database using SoundView Technologies. Monitored domestic and international reservations for corporate accounts; Coordinated with affiliates throughout the United States as well as London to insure customers received excellent quality customer care.
● Answered incoming calls in a professional timely manner while maintaining accuracy. Performed various duties such as making and faxing reservations to ensure customers were picked up and dropped off in a professional and timely manner for corporate companies. Dispatched drivers as well as tracked driver's progress in terms of picking up customers and dropping them off. Resolved and clarified customer complaints by determining the cause of the problem; Directed request to the appropriate departments for further actions.
Education
Associate's degree in Business Management
Interbore institute - New York, NY
September 2006 to June 2008
Skills
• Motivated professional with excellent time management, analytical and organizational skills. Excellent interpersonal skills, phone and office etiquette.
• Flexible enough to change directions at a moment's notice; Capabilities to effectively multi-task. Ability to diffuse difficult customer situations with tact and ease; Ability to work independently and work within a team.
• Proficient in MS Excel and Word and telecommunication database management systems. Ability to convey information effectively.
• Knowledge of principles of business English, grammar and punctuation; knowledge of standard office principles and procedures.
Contact this candidate