Care Representative Customer

Kimberly Ann Johnson

**** ** **** ****** *******, FL 33351 Cell 954-***-**** adsht8@r.postjobfree.com

Professional Summary

I am a Clams Processor who enjoys her job and is a dedicated worker who will go above and beyond to do make sure I my job to the best of my ability. I am a true team player.

I am an experienced HHA, graduating from Florida Career College with my certification in Patient Care Technician. I am extremely dependent and reliable and truly have a passion for the sick and elderly.

Licenses

CNA, Phlebotomy

Certifications

CPR HHA PCT EKG/XRAY Respiratory Therapy Occupational Therapy

Skill Highlights

Medical Terminology Knowledge Quick Problem Solver

Trained in Catheter change and preparation Calm and Level-Headed under Duress

Professioal Experience

2018 to current

The Hartford

Customer Care Representative

Referring people to different agencies for assistance,filing, researching and looking up resources, work on 3 multiple screens, batching, faxing, printing, answering multiple calls. I also do warm transfers to people looking for assistance, introduce people to new services and products, and assist in managing disability medical claims.

2014 to 2017 ( transferred to The Hartford, company was sold)

Aetna

Disability Claims Manager

Process disability claims for Short Term Disability which includes pregnancies, surgeries, various health issues and behavioral health. I also spoke to the members and doctors, requesting medical records by fax or phone, reviewing medical records, approving or denying claims appropriately, writing letters, managing the family medical leave of absence claims as well. Calling the members once a decision has been made.

June 2013 to 2014

All State Health Care Agency – Ft. Lauderdale, FL HHA

Currently working as an HHA previously as a Hospice aide until patient passed. New patient after 3 weeks observing and documenting patient status who is AFIB. Recording blood pressure, pulse and respirations several times monitoring diet and range of motion.

August 2012 to November 2012

IU Health and Hospital, Indianapolis, IN Accounts Payable Clerk

Paid 8 different hospitals bills

November 2006 to December 2011

Wellpoint Indianapolis, IN

Processed Medicaid/Medicare claims in a timely manner. Handled both inpatient and outpatient claims on UB92 and/or 1500 claim forms for several states. Adjusted claims, coordination of benefits, mailbacks. Office administrative functions.

April 2005 to March 2007 Rosemary and Mary Hendricks – Indianapolis, IN

Provided comfort and daily living skills for Hospice patient. Administered medications and kept detailed charting on declining patient.

References upon request

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