Customer Service Administrative Assistant

Kathlene D. Gary

**** ***** ** ** ******, Milwaukee, WI 53218 414-***-****

**********@*****.***

Qualifications Summary

Dynamic and results-oriented professional with superior interpersonal communication skills and 15+ years of customer service and 7+ years of educational service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. Capabilities include:

● Trustworthy and reliable. Accustomed to the responsibility of 100s of lives daily.

● Fun and outgoing personality. Enjoy reaching out to others and making an impact.

● Exceptional organizational ability.

● Knowledge of Microsoft programs such as; Word, Excel, PowerPoint, and Access.

Education

Milwaukee Area Technical College, Milwaukee, WI Associate's Degree (64 credits), 1998

Experience Highlights

Customer Service

● Ability to work well with others as part of a team. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

● Excellent verbal communication and interpersonal skills.

● Assisted customers with special needs or requests.

● Ability to prioritize workload.

● Ability to multitask.

Employment History

2016-2018 ADMINISTRATIVE ASSISTANT, Word of Hope Ministries, Milwaukee, WI 2015-2012 MEMBER CARE SPECIALIST, University of Wisconsin Milwaukee, Milwaukee, WI 2012-2007 DEAN’S ASSISTANT, University of Wisconsin Milwaukee, Milwaukee, WI

Publications/Certifications

Certificate of Appreciation of Recognition Community Member, 2015/2014 Certificate of Appreciation, 2008

Certificate of Management Development, 2007

Continuing Education Certificate of Youth Work Learning, 2006

Continuing Education Certificate of Business Management, 2005

Community Involvement

Committed to community service.

Extensive volunteer history includes:

Community Outreach programs

Milwaukee Public Library

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