Loan Processor Customer Support

JULIE ANNE BENSEL

Cape Coral, FL ***** • 239-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Versatile loan processing professional specializing in customer service and bank standards. Exquisite communicator and decision maker with a keen eye for detail and a proactive nature. Strong ability to prioritize and multitask without supervision to meet multiple deadlines and work well in a team environment

SKILLS

Critical Thinking

Computer networking

Time Management

Attention to Detail

Communication

Data Analysis

Microsoft Office

Loan Documents

Loan Signing Agent

Computer Skills

Banking

Ability to Prioritize

Customer Support

Fair Housing Regulation

Quality Assurance

Residential Mortgages

U.S. Federal Housing Authority

Loan Origination System

WORK HISTORY

Mortgage Loan Processor

Freedom Mortgage Corporation - Remote 11/2020 - 08/2022

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.

Prepare all loan documents for underwriter submission

Identified issues, analyzed information and provided solutions to problems,

Restructured loans to meet qualifications per AUS findings and lending guidelines.

Collaborated with Loan Officers and other third parties to provide timely, accurate service for clients throughout entire mortgage process.

Worked directly with borrowers to update and answer questions on loan process transactions and resolve issues.

Worked directly with underwriting to clear conditional items for final approval.

Maintained compliance with privacy and security requirements, as well as federal compliance and state statues.

Efficiently managed 30+ loan pipeline monthly with average closings of three weeks or less.

Received on-going, comprehensive training on home loan products and mortgage process.

Reviewed and validated details of loan applications and closing documentation

Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories

Monitor and ensure closing dates and company deadlines are met

Maintain a timely and compliant pipeline of loans throughout the process Mortgage Loan Processor

Premiere Processing - Cape Coral, FL 11/2012 - 11/2020

Evaluated approvals against established bank and government lending standards.

Set up and completed loan submission packages.

Communicated with originator and applicant concerning progress of loan file.

Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.

Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories

Coordinated closing process with attorneys, title companies and government clerks.

Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Handled any conditions sent from underwriting departments

Assessed customer account histories to determine previous compliance with payment plans and loan terms

Provide documentation, notarization and closing obligations for real estate loans and various types of refinances for residential property/clients

Charged with obtaining signatures and notarizing loan documents to facilitate real estate closing

Notarized documents related to real estate for mortgage company CERTIFICATIONS

Florida Notary #005300

Licensed FL LO - 74465

NMLS - 356426

Contact this candidate