Data Entry Accounting Assistant

Melissa Grattan

**** **** **. ***.#*** – Irving, TX 75039 – (945) 230 - 4515 – ***.*.*****@*****.*** Objective: To secure a challenging position to expand my learning, knowledge, and skills. Employment History:

UPS Coppell, TX 06/2021 – 06/2022 Accounting Assistant 1. Trained and worked in a team environment to do audit. 2. Maneuvered two computer screens using spreadsheets, pivot tables, invoices and bank statements. Data entry into Oracle database system. 3. Wrote letters to customers explaining lockbox errors. 4. Sorted mail and filed papers into Iron Mountain archive box. 5. Helped review the customer checks to make sure the payee, check amount and check no.’s in order and correct before being mailed out for deposit. 6. Used Microsoft Teams and Skype. Got $150 million dollars back from Ecuador. Communicated with a Spanish speaking Ecuador accountant.

7. Wrote a technical audit job description.

Signify Health Dallas, TX 10/2018 – 06/2021 Call Center 1. Followed instructions on many detailed insurance scripts (monitored / recorded) 2. Customer service skills were used to persuade a doctor into home. One of the highest appointment schedulers.

3. Followed Hipa laws

4. Accurately scheduled patients into a large U.S. nationwide database system. 5. Worked overtime / determined. Called approximately 1,000 calls on inbound and outbound automatic dialer.

6. Helped encourage teammates.

Robert Half Dallas, TX 1/2016 - 10/2018 General Office 1. Administrative Assistant – Insurance Company

2. Leasing Agent – Apartment Complexes

3. Accounting Clerk – Law Office A/P & A/R (Invoices) 4. Receptionist – Corporate Retail

5. Logistics – Warehouse

Education

Sul Ross State University 1993 – B.S. Agriculture (Minor Business) Skills: Word, Excel, Outlook and Quick Books

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