Nursing Assistant Customer Service
Resume:
Latasha Barnett
Windsor Mill, MD. 21244
Phone: 301-***-*****. mailto:
***************@*****.***
Clinical and highly motivated Certified Nurse Assistant (CNA) with over 10 years of healthcare experience working closely with patients to provide top-notch quality patient care. Prioritize work load and multi-task in a fast-paced environment. Excellent clinical and customer service skills evidence by positive feedback from patients, family, and staff. Areas of expertise include medical-surgical inpatient units, emergency room, critical care, long-term care, and geriatrics. Detailed oriented with strong clinical skills, self-motivated to learn new skills, strong work ethic, teamwork, and interpersonal communication skills. Able to identify and resolve problems using available resource.
Skills
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Excellent Customer Services and
Interpersonal Skills
Patient Care and Safety
Medication Administration
Joint Commission Knowledge
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Proficient with Microsoft Office,
Essentris and CHCS database Knowledge of HIPPA, and Privacy
Regulations
Medical Terminology and
Documentation
Experience
NOVEMBER 2014 – PRESENT
Certified Nursing Assistant / Sibley Hospital, Maryland
(ALIGNSTAFFING AGENCY GREENBELT AGENCY, GREENBELT, MD)
•Maintain patient stability by checking vital signs, recording intake and output (urine, colostomy, JP drain, suprapubic catheter and Foley bags), performing daily weights and blood glucose. Prepare and assist the patients with Activities of Daily Living (ADL’s) by performing personal hygiene, linens changes, serving meals, feeding patients as assigned, ambulating, turning and re-positioning, providing hourly comfort rounds ( pain, toileting, position,. Reports observation about patient condition to the nurse.
•Answer the telephone in a professional manner, directs calls to appropriate individuals and or take messages
•Reacts calmly and effectively in emergency situation, and adds the personal, caring touch that immediately puts patient-care skills. Well organized and demonstrated efficiency in all tasks performed.
•Perform administrative duties as assigned, while assisting with the RN with admissions and discharges
AUGUST 2009 – SEPTEMBER 2014
Certified Nursing Assistant / Walter Reed National Military Medical Center, Maryland
( RB COMPANY, LLC STAFFING AGENCY, NEWINGTON,VA)
•Performed vital signs, recording intake and output (urine, colostomy, JP drain, suprapubic catheter and Foley bags), performing daily weights and blood glucose.
Prepare and assist the patients with Activities of Daily Living (ADL’s) by performing personal hygiene, linens changes, serving meals, feeding patients as assigned, ambulating, turning and re-positioning, providing hourly comfort rounds ( pain, toileting, position). Reports observation about patient condition to the nurse.
•Performs EKGs, Bladder scan, and connect the patient to the Sequential Compression Device (SCD’s)
•Assist the nurse with admission and discharge. Set up equipment and instruments for routine and complex examination and procedures. Adhere to the infection control guidelines during patient care and sanitizing medical equipment.
•Respond to the patient’s call-bell, replenished the supply room, ensured the cleanliness, sanitation, and maintenance of all medical equipment’s
•Assists with retrieving medications from the pharmacy and delivering specimens to the laboratory.
•Transporting patients to scheduled clinical appointments or procedures.
•Serve as a mentor and preceptor to nursing assistants and military corpsman
•Maintains adequate supplies in patient care areas, monitors stock levels and expiration dates of supplies and equipment and replenishes as needed
•Document patients' chief complaints and other pertinent information in Essentris
FEBRUARY 2009 – AUGUST 2009
Certified Nursing Assistant / Clinton Rehabilitation Center, Clinton, Maryland
•Performed daily weights, vital signs, and assisted with Activities of Daily Living (ADL’s)
•Followed care-plan as directed by RN, and documented provided treatment.
•Transported patient to their clinical appointments and recreational activities.
MAY 2007 – JULY 2008
Patient Care Technician /Westway Staffing Travel Agency, Orange County, CA
•Traveled to varies hospitals as a companion for ICU patients and floated to varies medical-surgical units as a certified nurse assistant.
•Assist the nursing staffing with admissions and discharges vital signs and documentation.
Education and Training
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PHLEBOTOMY TECHNICIAN
UNIVERSITY OF DISTRICT OF COLUMBIA CONTINUING EDUCATION WASHINGTON, DC. MAY 2016
PHARMACY TECHNICIAN JULY 2004
AMERICAN CAREER COLLEGE LOS ANGELES, CA
CERTIFIED NURSING ASSISTANT JUNE 1990
LOCKE HIGH SCHOOL LOS ANGELES, CA
LOCKE HIGH SCHOOL LOS ANGELES, CA JUNE 1990
Certifications and Licenses
Certified Nurse Assistance Exp: 10/31/2023
BLS Exp: 01/19/2024
References
Available Upon Request
3
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