Customer service, IT officer, PRO, Customer relations manager
Resume:
JOSEPH KWATEI QUARTEY
********@*******.***
Address: GNTC 122 MALLAM-GBAWE, ACCRA - GHANA
EDUCATION
ACCRA TECHNICAL UNIVERSITY, Sep 2015 – Jun 2018
COMPUTER SCIENCE
SKILLS
An analytical, logical and determined approach to problem
Ability to work independently - operated unsupervised for much of the time during national service, industrial attachment placement and final year project
Computer Skills - worked with wide range of databases and statistical computer packages
Strong sense of purpose and responsibility
Business Awareness- Gained insight into work in both public and private sectors
INTERESTS
Designing, listening to music, watching comedy, photography, skating, forex trading
SUMMARY
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures
EXPERIENCE
Jan 2021 – floor Manager
Current Jamestown Coffee Co, Accra
Resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displaying enthusiasm and promoting excellent service to customers, successfully increasing referrals and walk-in business.
Asking customers for feedback, solved problems. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Dec 2019 – CEO Personal Assistant
Mar 2020 Arabella's Apparel, Dzorwulu, Accra
Improved CEO’s schedules, this resulted to a reduction in non- productive time.
Instituted an organisation database to enhance work flow by sorting out data in an appropriate manner.
Deciphered strategies to boost marketing campaigns across online platforms to reach a wide range of clients.
Chaired customers to understand their needs and provide excellent service for their travel plans (travel dates, appropriate destination, cost and accommodation.)
Heeded to customers, handled concerns quickly and escalated major issues to supervisor.
Aug 2018 – National Service Person
Nov 2019 Gomoa Central District Assembly, Afransi, Swedru.
Brainstormed to resolved the over consumption of internet bandwidth by staff which led to cut of 30% in cost.
Steered a team of 6 in the data collection of people with disabilities and housing and property rent for Gomoa Central district Assembly. This helped the district assembly to know the population of persons with disability in the district and the number of properties in the district.
Delivered Tier 1 IT support to non-technical internal users through desk side support services.
Jun 2017 – IT Personnel
Aug 2017 University of Ghana College of Health Sciences, Korle bu, Accra
Provided user end support to staff on their MIS and assist them with any challenges they faced during working hours.
Allocated and monitored internet bandwidth being consumed by staff in the organization.
Serviced routers, printers and computers for effective day to day production of the organization.
Troubleshooted minor computer bugs and thorough systems clean-up of computer accessories.
Facilitated clerical support to company employees by copying, faxing and filing documents.
ACCOMPLISHMENTS
Resolved product issue through consumer testing which saved the company 45%, that is more than 5000gh of what it spends on procuring the said product.
Contact this candidate