Customer Support
Resume:
Youtalyea A. Mangum
**** *. ****** **. ************, Pennsylvania 19141
215-***-**** or ************@*******.***
OBJECTIVE
To utilize my education and skills incorporated through the years of customer service and nursing assisting. Embarking on the opportunity to acquire a leadership position in an hospital setting or healthcare facility. I like nursing assisting as well as recreation.
EXPERIENCE
Wesley Enhanced Living Burholme in Philadelphia, PA (presently)
Activity Assistant
Phia, PA 19111
Supervisor: Ms. Patricia Webster
Duties: Create activities for senior citizens, discuss therapeutic conversations, pass out calendars.
I accepted this opportunity last year in November in exploring more of my recreation journey to gaining possibly a certification in this field as well.
Brandywine Senior Suites Dresher Estates
Activities Escapades Expert from 04/2018 to 11/2019.
I created activities for senior citizens of all backgrounds mentally as with dementia and personal care residents. Provided an opportunity for them to personally develop their talents and abilities. Transported residents to and from events cultivating their enviromental surroundings.
Wesley Enhanced Living Pennypack Circle in Phila,PA.
Certified Nurses Assistant from 05/2015 to 01/2018.
Helped the nurse in giving residents medicine; assisted residents in activities of daily living.
Maplewood Manor Nursing and Rehabilitation
Certified Nurses Assistant from 02/2002 to 05/2015.
Worked as lead cna in helping a team of cna’s with residents.
EDUCATION
Community College of Philadelphia
A.S. in Computer Science with concentration in Network Administration.
Due to Graduate in June 2019.
Comptia Course Studies
Completed “009 certification
2016
Coursera Certification
University of Maryland
2017 Completion
Clinical Pathways Educators
Graduated in 2000.
Certification in Nursing Assisting
Shaw University
Studied chemistry
In 1992.
Franklin Learning Center High School
Graduated with Diploma.
AWARDS AND ACKNOWLEDGEMENTS
Leader of the year of 2015 at Maplewood Manor.
Most INfluential Person at WEsley Enhanced PennyPack Circle
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