Customer Service Residential Manager

Michael Tasman

**** ****** *** ****** ** *****

*********@*****.*** 561-***-****

Objective

To obtain an Outside Sales position which will utilize my skills for advance and growth opportunities. Experience Summary

Over ten years of experience in sales and call centers. Highly competitive, dynamic, and motivated to win. Ability to expand opportunities within the existing referral base. Outstanding relationship building, training, and presentation skills. Vast knowledge of behavioral health, particularly substance abuse. Professional Experience

Independent Business Owner, Patient Care Network, Boca Raton, Florida, February 2017 - Present

● Conduct facility tours with potential admits, behavioral health professionals and other treatment programs.

● Resolved accounts receivable that were at least 45 days past due providing respect and understanding.

● Receive and respond to incoming calls from referral sources and potential clients.

● Maintain database utilizing software which documents client and professional leads, call objectives, follow- ups, and relevant notes.

● Verify potential admits insurance benefits and negotiate a cash price up front depending on coverage.

● Greet new admissions and complete intake paperwork. Admissions / Collections Coordinator, AION recovery, Delray Beach, Florida, October 2015 - February 2017

● Conduct facility tours with potential admits, behavioral health professionals and other treatment programs.

● Resolved accounts receivable that were at least 45 days past due providing respect and understanding.

● Receive and respond to incoming calls from referral sources and potential clients.

● Maintain database utilizing software which documents client and professional leads, call objectives, follow- ups, and relevant notes.

● Verify potential admits insurance benefits and negotiate a cash price up front depending on coverage.

● Greet new admissions and complete intake paperwork. Residential Manager, Alternatives in Treatment, Boca Raton, Florida, May 2015 – October 2015

● Monitored clients to ensure their safety; reported and addressed client behavioral issues in a calm and timely manner.

● Administered, recorded and supervised client medication and urine drug screens.

● Transported clients to scheduled appointments and meetings; enforced the rules while maintaining a therapeutic environment.

● Trained and supervised a staff of Behavioral Techs. Sales Representative, First Choice Tech Support, Boynton Beach, Florida October 2014 – April 2015

● Quickly acquired expert knowledge of relevant software to ensure customer satisfaction and to optimize profits.

● Completed daily inbound and outbound calls.

● Diagnosed computer problems.

● Addressed after-sale client issues, provided tech support for software installation and other areas of customer service.

● Wrote sales contracts for orders obtained and submitted orders for processing. Sales Representative, OneBitIT, Deerfield Beach, Florida January 2013 – September 2014

● Quickly acquired expert knowledge of relevant software to ensure customer satisfaction and to optimize profits.

● Completed daily inbound and outbound calls.

● Diagnosed computer problems.

● Addressed after-sale client issues, provided tech support for software installation and other areas of customer service.

● Wrote sales contracts for orders obtained and submitted orders for processing. Regional Sales Manager, Tropical Impressions, Boynton Beach, Florida February 2011 – December 2012

● Excellent persuasive and customer service skills

● Business to business sales.

● Attend customers, answer their questions, process their orders, accept payments, suggest products, and record sales information.

● Managed and trained up to 8 people at a time.

Education Atlantic Community High School

Delray Beach FL

References Available Upon Request

Contact this candidate