Data Entry Customer Service

San Jose, California 408-***-**** *************@*****.***

www.linkedin.com/in/chandrajajain

CHANDRAJA JAIN MOHAN

Experience: November 2021 - Till Now UPS Store San Jose,California Customer Service Representative/Store Associate.

• Assist customer in every step of our service like shipping, returns, live scan, faxing, Scanning, copying, shredding, Scheduling, to get done their work happily and efficiently.

• Handled financial transactions accurately and report the cash count to the manager daily.

• Answered phone calls to book an appointment for notary, live scan and resolved 99% of their queries by providing appropriate information through tracking and researching.

• Trained new employees about shipping compliance, steps and process carried out and to help customers using CMS, POS, CAMS workflow softwares.

• Engaged with customers in friendly manner, by cross selling our products while shipping the items made 80% of the customer satisfied and to revisit the store. August 2021 - September 2021 CHOOSE TO LEAD San Jose,California Phone-Banking.

• Contacted people to schedule their Covid-19 vaccine appointment, achieving 60% vaccinated people in the community by reducing the risk of society over this pandemic.

• Created awareness among the people to save their life and others in this epidemic . July 2021 - August 2021 VOICES OF VARIETY Chicago, Illinois Data Entry.

• Communicated with managers via phone call to collect accurate data, achieving 80% of project completion within 90hrs in a month and reported a good quality data using excel.

• Performed research to give high quality data which helps to analyze and to solve real world big problems.

Skills: M.S Excel, Google Sheet, Python, SQL, CMS, Customer Service, Cash handling, Cross Sale. Events/ extra curriculum:

• Performed yoga coaching for 3 months and achieved maximum result. India, Jan 2020

• Organized a painting and food stall, with excellent customer service. India, Jan 2019

• Tutored about 20 students for a year and achieved 50% of improvement India, Jan 2018 Education: Google Data Analytics Professional Certificate June 2021 - September 2021 Bachelor of Engineering in Civil Engineering August 2015 - July 2019 Visvesvaraya Technological University, India. CGPA 7.5

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