Data Entry Customer Service

Ericca Hailstock

Email: ****************@*****.***

Cell: 917-***-****

Data Entry Computer Software Applications National Healthcareer Association Certification Diagnosis Coding ICD 10-CM

Client Success Specialist with over 10 years Customer Service experience. Proven expertise in Microsoft Office. Training and Development facilitation, Team player who can also work independently. Excellent communication skills thrives in a team environment.

PROFESSIONAL EXPERIENCE

General Clerk

Completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file.

Opening mail, calculating, and posting charges to departmental accounts.

Operating basic office equipment, - e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs.

Client Success Specialist

Overseen data entry, answered client’s email in a timely manner.

Handled all customer issues and complaints in a timely manner and in accordance with the company's policies and guidelines.

Responded and addressed concerns using Salesforce customer management software.

Overseen data entry, settlement review, and legal intakes for revolving client base.

Facilitated training session for new hires.

Sales Representative

Engaged in service selling and right fitting the customer with the appropriate total technology solution.

Managed daily flow of operations and other team members.

Updated client database and provided ongoing assistance for clients.

Explained and demonstrated merchandise to customers.

Retail Associate

Assisted customers in making selections and finalizing sales.

Performed quarterly inventory and maintained the daily organization of merchandise on the floor for optimal customer consumption.

Operational knowledge of merchandising and store operations.

Achieved and maintained sales goals.

EMPLOYMENT HISTORY

General Service Administration Present

National Debt Relief, Manhattan, New York 2016- 2020

I Mobile, Bronx, New York 2014- 2016

Macys, Bronx, New York 2009- 2014

EDUCATION

National Healthcareer Association Certification (2021)

MAA, Cert-Medical Admin Assistant, Grantham University, Lenexa, Kansas (2021)

B.A., Computer Information Technology, Monroe College, New Rochelle, New York (2013)

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