Support Representative Customer Service
Resume:
STEVEN GLUCK
EMAIL: **********@***.***
1
OBJECTIVE
Highly Motivated individual with over 35+ years of knowledge in a Management position. Seeking a position where I can utitlize my business and management skills experience to the fullest. EXPERIENCE
August 2019-Present FedEx Garden City, NY
Driver
Ability to lift 50+ lbs., loading and unloading of truck
DOT endorsement with TSA clearance at JFK (through Port Authority)
Knowliedge of roadways in Nassau County ensuring on time deliveries.
December 2016 – July 2022 Dry Clean Central Hicksville, NY GeneralManager
NYS Certified as Owner/Manager and Operator
Hiring and training new hires
Managing daily operations/coordinating business operations
Press shirts/dry cleaning to meet company’s quality standards
Ensuring quality customer services
September 2012- November 2016 Shelter Point Life Garden City, NY Account Specialist
Assist commercial and personal accounts with insurance needs
Assisted managerial staff with escalated clients issues/resolving complaints
Interact with customers to provide information in response to inquiries about products and services
June 2004 – March 2020 Advanced Parking Services Valley Stream, NY
Manager
Recruit staff/ scheduling and train new staff
Create, update and distribute weekly schedule ensuring proper coverage
Delegate daily work schedule of all staff /supervise special event or functions as they relate to the valet operations
Ensure that proper parking, security, cash control and customer service procedures are being followed by all employees 2
August 2002 – April 2010 Auto One Insurance Company Melville, NY
Customer Service Representative
Provide prompt, accurate, friendly service by responding to inquiries from existing; policyholders regarding insurance availability, coverage’s, policy changes, claims submissions, billing clarifications and payment plans;
Perform administrative tasks such as maintaining records, processing endorsements, handling policy cancellations and reinstatements;
Preparing coverage letters, ID Cards and declaration pages;
Maintain positive relationship with brokers, insured’s and finance companies;
Attend meetings, seminars and programs to learn about new programs and services.
January 2001 – August 2002 WorldCom Wireless Uniondale, NY Escalation Representative
Handled all escalated customer service calls;
Provided outstanding customer service and analysis of customer technical issues to improve process and tools resulting product improvement;
Analyzed gathered information against internal training and documentation to help expediently resolve issues via first phone contact.
Technical Support Representative
Handled customer service calls including account activation, phone settings and technical problems
Diagnosed issues with handset service needs
Informed new clients of their new products, components and services.
1998 – January 2001 American Automobile Association Garden City, NY
Customer Service Representative
Effectively handled all calls by interviewing callers to gathered pertinent information concerning location and site conditions;
Received and relayed all requests to local police and tow operators in an accurate and timely manner;
Provided customers with basic information (i.e. changing tires, battery boost)
3
1990 - 1998 Becker Parkin Dental Supply Hempstead, NY Sales Executive
Created and maintained a large client base utilizing cold calls, field visits and networking events;
Attended national dental conventions in order to cell company supplies and services.
1985-1990 Cablevision of New York Woodbur
Assistant Sales Supervisor
Trained and motivated sales representatives through direct in-field mentoring and one-on-one coaching;
Organized, implemented and supervised direct sales programs to assist in achieving the objectives of the sales department,
Handled escalated issues and disputes as needed. EDUCATION
September 1978 – June 1980
Nassau Community College Garden City, Ny
Associate in Applied Science Restaurant
REFERENCES
Upon request
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