Service Representative Customer
Resume:
Keiara Miller
Frederick, MD *****
**************@*****.***
Work Experience
Stocker
The Home Depot - Frederick, MD
April 2022 to Present
Scheduler
Radnet Radiology - Frederick, MD
September 2021 to Present
• Schedule medical appointments
• Utilizes RIS to answer questions with insurance, prep and procedures
• Answer calls and professional manners
Online Order Filling and Delivery
Walmart, Inc - Frederick, MD
April 2021 to September 2021
Fulfill customers' orders by reviewing orders to prepare.
Locating orders for the correct customer.
Packing merchandise to ensure accuracy for customers pick up.
Consulting with customers to ensure commitment and satisfaction.
Make appropriate substitutions and remove substitutions. Overnight Merchandiser
Giant Eagle, Inc
December 2020 to February 2021
Unloaded Merchandise and ensured it was stored and properly maintained.
Monitored inventory for expiration dates.
Stocked shelves with product and placement.
Curbside Lead
Giant Eagle, Inc
June 2020 to December 2020
Oversaw staff workload and schedules. Performed evaluations, coached and encouraged staff for performance.
Monitored Inventory, placed orders, and supervised the stocking and receiving of deliverables.
Transacted guest payments, documented and recorded daily transactions. Guest Service Representative
Motel 6 / Studio 6 - Frederick, MD
December 2019 to June 2020
Greeted guests, checked them in and assigned rooms. Maintained updated knowledge of hotel amenities, services and policies
• Made reservations and set up guest folios verifying information and billing details to confirm accuracy.
• Communicated with other departments to ensure efficiency and to deliver a positive customer experience.
• Generated and printed various daily reports and disseminated accordingly. Customer Service Representative (Remote)
Our Family Food - Frederick, MD
October 2019 to June 2020
Assisted customers by scheduling appointments and processing orders and returns.
Processed and verified shipment data, payment and customer orders.
Maintained records of customer complaints and follow-up. Laser Operator/Data Operations
Navistar, Inc - Frederick, MD
May 2019 to December 2019
Collaborated with different teams to problem-solve effectively and efficiently.
Monitored the technology and its utilization.
Managed data in various software systems to ensure accuracy. Education
Diploma in Medical
Motte College
March 2021
High school diploma
Governor Thomas Johnson high school - Frederick, MD 2013 to 2017
Skills
• ICD-10
• CPT coding
• Typing
• Medical terminology
• Conflict management
• Administrative experience
• Medical records
• Cash handling
• Microsoft Office
• Customer service
• ICD-9
• HCPCS
• Communication skills
• Filing
• Medical coding
• Quality control
• Organizational skills
• Warehouse experience
• Medical receptionist
• Medical scheduling
• Computer skills
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