Office Technician Security Specialist

JAMETRIA JOHNSON

Email ***************@*******.*** Phone 720-***-****

JPMorgan CHASE 08/2021-current Phoenix, AZ Technical Security Specialist

A member of the GS Technical Security Intrusion team as a security professional supporting and enabling the physical security of retail locations across the US. As a Security Specialist I am responsible for conducting basic to advanced troubleshooting for security device outages and resolving service escalation issues. I often utilize investigative skills to analyze service tickets for intrusion detection systems across the US.

My daily activities include the test and turn up of new alarm panels for RATM, Branch and Retail JPMC banking locations, Intrusion System audits, maintenance inspections and compliance control issues pertaining to the Retail Branch security features.

AT&T 03/2018 – 02/2021 Phoenix, AZ Network Technician

Made recommendations to IT team as well as Senior Management on potential changes to departmental policies and standards for network performance.

Monitor and tested network performance and provided network performance statistics and reports

Performed intra-cage and infrastructure installations.

Provided Closed Spaces support for Network switches and the Network performed troubleshooting, and analysis.

Ran fiber and coax cross connects following proper termination techniques per company established processes, procedures and policies.

Tracked, updated and resolved all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate to the corporate standard.

Worked closely with Network Engineering & Network Technical Project teams to ensure fast, smooth rollout of new designs and products.

AT&T 11/2016 – 03/2018

Phoenix, AZ Central Office Technician

Basic electricity knowledge as it relates to telecommunications (through classes or on the job related training) including: reading & interpreting circuit diagrams, equipment drawings, & manuals. Responsible for the provisioning and maintenance of Central Office including, but not limited to digital switches, subscriber loop carrier systems, DSL, Ethernet, POTS, digital and optical multiplex networks

Reviewed work orders, wiring lists, wiring diagrams, and equipment drawings relational to the performance of Sonnet/DWDM equipment and services (e.g. DCS and optical multiplex networks)

Working knowledge of hand and power tools

Working knowledge working with provisioning and testing of Ethernet (Copper and Fiber Optical)

AT&T 09/2013 – 11/2016

Denver, CO Communications Tech

Assisted in cross-functional product implementation, including coordinating with other technical departments and teams to document network services configurations

Performed administrative actions, programming and maintenance of PBX systems across the United States

Worked with software providers to trouble-shoot problems, implement upgrades, and design reports

AT&T 10/2010 – 08/2013 Charlotte, NC Billing Clerk

Collaborating - Working cooperatively with others to help a team or work group achieve its goals

Created invoices for services provided by the company in accordance with customer contracts, accounting principles and company policies and procedures

Ensured that information within the system is accurate. Provided assistance to internal/external client billing issues.

AT&T 10/1995 – 08/2010 Minneapolis, MN Customer Svc Manager/Trainer/Operator

Maintained educational training materials for new hires and refresher courses.

Provided support to project managers to integrate and transition projects or new technology efforts to the production support team

Installed and provided desktop support for Windows Operating System, Microsoft Office and Adobe software

Supported the management of operators using Quarterly reviews, Observation and Operations management

Provided a seamless hand-off to processing and customer service once the customer is successfully implemented.

EDUCATION

Dakota County Tech College Associates Degree in Hospitality Management

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