Program Manager Communications Specialist
Resume:
W. Allan Black
Marietta, GA 30066 *****.*****@*******.***
IT Director / Senior Program Manager
Highly experienced technology executive with successful background designing and building extensive IT networks that span the globe. Expertise in data centers, cloud migration, network engineering, application development, project management, strategic planning, policy development, and budget management. Able to build, train, and mentor outstanding engineering support teams. Motivation, energy, and knowledge allows for effective communication and presentation skills at all levels. Skilled in applying PMBOK standards within Agile/Scrum and Waterfall methodologies.
Areas of Expertise
Governance
Strategic Planning/Analysis
Data Center Build/Move/Decom
Network Management
PMBOK
Application Development
Budgeting
Capacity Planning
Cloud Migration (Private, AWS, Google)
Waterfall and Agile Methodologies
IT Security
Enterprise Architecture
Operations Management
Vendor Management
Key Skills Assessment
Strategic Implementation – Successfully managed individual projects valued up to $30 million for portfolios up to $110 million, including designing nine Data Centers and four Network Operation Centers.
Systems Architecture – As CIO, created $7 million in revenue by architecting and deploying managed disaster recovery network solution for mid-tier banking customers at over 1,100 customer locations.
Process Improvement – Revamped IT department to reverse declining performance and improve reliability by implementing new processes and retraining team to be leaner and more productive.
Professional Experience
Huntington Bancshares Inc.
Sr Program Manager – Cloud 2021 - Present
Providing leadership to a team dedicated in transforming Huntington's financial services to AWS and Azure by creating governance and process that will standardize and streamline the migration process.
Advising on developing policy and procedures to establish the Cloud onboarding process.
Integrated Agile and Waterfall processes to meet KPI requirements.
Establish training program for engineering, Risk, and Sr management Cloud practices.
ContinuServe, LLC
Sr, Program Manager – Equifax 2019 – 2021
Lead team of consultants to transform and migrate Equifax legacy datacenters to Public Cloud (AWS & Google). Assisted in Managing a multi-million-dollar program that includes 5 data centers, 9 Business units, and 356+ applications using PMBOK standards.
Using Agile/Scrum, setup baseline planning and forecasting tools (Jira and Confluence) to migrate 460 applications to AWS or Google Cloud
Using Waterfall, developed policy and procedures to streamline the datacenter decommissioning process.
Built dependency mapping and tracking tool for 10,000+ servers/VMs .
Integrated Agile and Waterfall processes to meet KPI requirements.
Completed network diagramming models
Technical consulting on asset management, network management, operational readiness, and documentation.
Managed Applications transformation to AWS, Google and private cloud.
FISERV, Inc. Alpharetta, GA
Sr. Program Manager – Data Center Consolidation 2016 – 2019
Provided leadership in moving and transforming major business unit datacenters and consolidating them to three private cloud “Go Forward” environments. Early member of the DCO Team, managed staff, defined and set policy to move, update, and transform Fiserv infrastructure to private cloud and consolidate product offerings.
Successfully built a 10000+ host VMWare environment to support move to new environment.
Directed budgets from $9 Million to over $29 Million to successfully transform, move, and close datacenters around the country.
Managed Application Teams using Agile and Infrastructure teams using Waterfall.
Managed over 100 resources both domestic and offshore.
Developed policy and procedures to streamline the Datacenter consolidation process.
SOS INTERNATIONAL, LLC, Iraq 2015 – 2016
Director of IT / Communications – Iraq
Spearheaded successful revamp and expansion of IT department to support major camp expansion and build IT infrastructure for startup division focused on providing Base Life Support to Coalition Forces and Foreign Military Sales clients. Recruited and managed staff, instituting policies, and procedures to support positive teamwork and robust technology. Using PMBOK and Waterfall project management tools, designed and implemented major infrastructure projects, often in areas with poor or little pre-existing technical infrastructure.
Provided 7*24 support for software and Infrastructure including data center services with a range of hosting capabilities.
Completed VSAT Internet, which is resold to clients in three locations in Iraq.
Established fully meshed fiber network infrastructure to 215 buildings, with over 20 miles of fiber installed, to support SOSi, Coalition Forces, and FMS networking requirements.
Developed and deployed robust WiFi infrastructure to support critical communications.
Devised and implemented plan for Closed Circuit TV system to support physical security with 120 cameras covering three Operations Centers.
Developed and implemented IT Security Policies and Procedures.
Oversaw implementation of business band two-way radio communications with encryption.
Remodeled Data Center with focus on improved speed and reliability.
INTERCONTINENTAL HOTEL GROUP (IHG), Atlanta, GA 2013 – 2015
Director / Senior Advisor to the VP of Global Technologies
Identified new and emerging applications and services that could be implemented globally to reduce costs and improve efficiency. Instituted ITIL compliant policy, processes, procedures, and documentation.
Completed $900,000 ServiceNow Cloud Migration Project, focusing on Asset Management and Change Management.
Completed budget and design phase of complex migration from Google Cloud to Microsoft O365 Cloud ($18 million project). Transitioned project to new program team.
Oversaw completion of Data Center remodel and refresh to modernize equipment and systems.
Participated in Agile training and rollout.
Identified and implemented cost savings opportunities in vendor contracts.
COX COMMUNICATIONS, INC., Atlanta, GA 2012 – 2013
Senior Technical Manager – Cox Video Middleware
As Senior Project Manager for Cox Video Middleware (CVM) group, oversaw completion of virtualization of CVM development, infrastructure system design, and testing in QA environments. Managing budgets to ensure cost effectiveness and profitability. Supervised personnel implementing large-scale rollouts of VMWare Environments.
Drafted comprehensive IPV6 standards (Governance) for all CVM Environments that could be standardized, to meet corporate requirements to become IPV6 compliant in 2013.
Instituted Waterfall policies, procedures, and tools to manage Dev and QA environments where none had existed, including trouble ticketing, network monitoring, and server administration tools.
Designed and Instituted Governance for all DEV Environments.
Migrated 145 existing physical servers to VMware while redesigning and simplifying network infrastructure.
Created second QA environment in VMware to assist in QA testing by mirroring 145 servers.
DYNCORP, INTERNATIONAL, Iraq 2009 – 2011
Director of IT /Senior Advisor / Mentor to the Director General of IT / Communications (CIO)
Leveraged extensive IT and data communications management experience to mentor, coach, and advise CIO and Director General of Communications (both Iraqi Major Generals) and staff comprised of one Major General and five Brigadier Generals. Devised strategies and action plans regarding organizational structure of IT and Telecommunications departments serving a ministry consisting of 650,000 employees and 100 Directorates nationwide. Advised CIO, DGoC, and staff in policies, procedures, strategic planning, security, workforce requirements, budgets, resource management, and network and application architecture.
Trained 250 Iraqis on IT Security policies, procedures, & operations to provide support for MOI network throughout Iraq.
Coordinated with U.S. government foreign military sales program to sell Iraqi Government more than $360 million in IT and communications equipment.
Conducted project oversight and management on ERP (Oracle eBusiness) development and deployment of HR, Payroll, and GL modules on HP Unix platforms with EMC storage.
Consolidated all MOI fragmented networks into one national network with integrated IP Telephony, domain, email, and Internet access to support 600,000 employees using fiber, WiMAX, and VSAT.
Planned and managed the completion of building out of two data centers to support 600,000 user network and ERP solution.
Deployed back office support applications and provided training for Service Desk and Project Management teams
Briefed U.S. Coalition Generals and Admirals regarding duties at the Ministry of Interior.
Director of IT/Comms – International Zone
Established brand-new IT operations, data centers, and support infrastructure in the International Zone (Green Zone).
Developed and Implemented SharePoint in a VMware environment and managed its migration to the DoS GINL network.
Designed and built data center to support Ministry of Justice docket automation program
Provided 7*24 support for all non-embassy Department of State facilities within the International Zone.
FLUKE NETWORKS, INC, Everett, WA 2008 – 2009
Director Business Development – Network Consulting
Built relationships with US Government, DOD, Healthcare, Financial, and Commercial customers to assist them in designing and implementing managed network solutions. Turned around lagging sales within 9 months.
Created program in collaboration with Marketing to provide technical schools and universities training materials and classroom equipment to teach network troubleshooting and management using Fluke Networks’ equipment.
APPLIED SYSTEMS INTELLIGENCE, Roswell, GA 2006 – 2008
Director & Program Manager of Commercial Business
Drove product development and designed sales and marketing programs for artificial intelligence (AI) software. As Product Development Manager, led development of PreAct tools to allow developers to add artificial intelligence to existing systems or develop them from scratch.
Managed development of security and network management solutions for healthcare and banking.
Spearheaded creation of first Artificial Intelligence tool for network management.
Education & Training
Graduate Level Business/Entrepreneur’s Management; BS Engineering Technology (Electronics)
Texas A & M University, College Station, TX
Network Certifications
CSSE – Certified Sonicwall Security Engineer; CCA – Certified Citrix Administrator; CCSP – Certified Citrix Sales Professional; CNE – Certified Netware Engineer; CNI – Certified Netware Instructor; NetReality Engineer; Sun Server
Military Training
Sergeant, United States Army Reserve; Military Intelligence Specialist; Communications Specialist;
TOP SECRET SI Security Clearance (Expired); SECRET Security Clearance (Active)
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