Corinna Brown

Location: Local

Authorized to work in US: Yes

Availability to Interview: Immediate

Availability to Start: Immediate

Education: High School Diploma

Professional Profile:

• 15+ years of diverse experience in Customer Service, Healthcare, Medicare, Life and Health insurance as an Agent and a Brokers Assistant, Data Entry, Mortgage Loan, Medical Insurance Underwriting, and Loan Processing Kansas Counselors: Lenexa, KS 06/01/2022- Present

Patient services

● Coordinate with hospitals and clinics to collect payments for services rendered

● Answer inbound calls

● Make outbound calls to patients

● Collect payment info to settle balance due on accounts

● Receive insurance information for accurate claims filing Professional Experience:

Apria Healthcare, Overland Park, KS 04/15/2021

Patient Qualifications

● Receive Physician Signed Rx and related clinical documents to approve rental of Supplemental oxygen and other DME

● Send and receive Prior Authorizations for Processing rental of equipment

● Healthcare

● Medical terminology

Quest Diagnostics Lenexa, KS 03/2019 – 06/2019

Client Services Representative

● Answered inbound calls from Medical Review Officers and Staffing Clients inquiring results of laboratory executed drug tests

● Engaged with Certified Scientists and Lab Techs regarding via phone and email

● Performed account revisions, client authorizations, and MRO updates

● Healthcare

● Medical terminology

Aetna Overland Park, KS 08/2017 – 12/2017 and 04/2018 – 08/2018 Medical Underwriter (contract)

• Received Request for Proposals of possible premium rates based on the submitted groups medical risk

• Analyzed group size, prescriptions used and claims information given to determine risk and eligibility

• Maintained contact with brokers via phone and email

• Created proposals of plan options with monthly/yearly breakdowns

• Entrusted with HIPAA information

Key Bank Overland Park, KS 03/2017 – 08/2017

Mortgage contract data Entry (contract)

• Engaging with insurance companies to request a customers Homeowners insurance

• Worked predominantly with Microsoft Excel

• Updating outdated information to keep coverage from being Forced Placed by their own coverages, and placing calls on past due accounts

• Submitting Renewal insurance applications

US Bank Overland Park, KS 06/2016 – 01/2017

Mortgage contract data Entry (contract)

• Reviewed Mortgage Loan applications

• Worked in Microsoft Excel to create spreadsheets for internal use, and created New Mortgage customer accounts People Admin Leawood, KS 05/2016 – 08/2016

Lead Generation Representative

• Placed Business to Business appointment scheduling calls to schools in all regions

• Surveyed school personnel for information regarding their current software systems

• Communicated with Software Sales Representatives via phone and fax Creative One Overland Park, KS 06/2015 – 01/2016

Insurance processor

• Processed life insurance applications for Brokers

• Analyzed and submitted Renewal Insurance Applications

• Created UPS Shipping Labels via website and was responsible for policies getting from the Agency to the Carrier Lockton Affinity Overland Park, KS 08/2013 – 12/2014 Benefits Enrollment Specialist

• Assisted enrollees via telephone with coverage enrollment

• Explained plan options

• Created custom insurance plans to fit the customers needs American Income Life AIL Kansas, MO 02/2013 – 05/2013 Insurance Producer

• Placed outbound calls to Union member to schedule appointment to deliver Union benefits and extend the option of additional benefits available

• Collected referral information for potential sales

• Maintained product knowledge such as: life and health knowledge and terminology, final expense and mortgage coverage

• Performed underwriting in the field to determine qualification for coverage

• Submitted Life/ Health insurance applications

Upperlake Processing Overland Park, KS 08/2012 – 11/2012 Loan Processor

• Conducted credit, employment, and bank verifications to determine qualification of loan

• Conducted underwriting procedures

• Obtained e signatures to comply with contract obligations

• Read and explained Terms and Conditions as outlined Centrinex Overland Park, KS 10/2010 – 03/2012

Loan Processor

• Conducted credit, employment, and bank verification to determine qualification of loan

• Conducted underwriting procedures

• Obtained e signatures to comply with contract obligations

• Read and explained Terms and Conditions as outlined Education

High School Diploma

Raytown High School

Raytown, MO

Some college

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