Corinna Brown
Location: Local
Authorized to work in US: Yes
Availability to Interview: Immediate
Availability to Start: Immediate
Education: High School Diploma
Professional Profile:
• 15+ years of diverse experience in Customer Service, Healthcare, Medicare, Life and Health insurance as an Agent and a Brokers Assistant, Data Entry, Mortgage Loan, Medical Insurance Underwriting, and Loan Processing Kansas Counselors: Lenexa, KS 06/01/2022- Present
Patient services
● Coordinate with hospitals and clinics to collect payments for services rendered
● Answer inbound calls
● Make outbound calls to patients
● Collect payment info to settle balance due on accounts
● Receive insurance information for accurate claims filing Professional Experience:
Apria Healthcare, Overland Park, KS 04/15/2021
Patient Qualifications
● Receive Physician Signed Rx and related clinical documents to approve rental of Supplemental oxygen and other DME
● Send and receive Prior Authorizations for Processing rental of equipment
● Healthcare
● Medical terminology
Quest Diagnostics Lenexa, KS 03/2019 – 06/2019
Client Services Representative
● Answered inbound calls from Medical Review Officers and Staffing Clients inquiring results of laboratory executed drug tests
● Engaged with Certified Scientists and Lab Techs regarding via phone and email
● Performed account revisions, client authorizations, and MRO updates
● Healthcare
● Medical terminology
Aetna Overland Park, KS 08/2017 – 12/2017 and 04/2018 – 08/2018 Medical Underwriter (contract)
• Received Request for Proposals of possible premium rates based on the submitted groups medical risk
• Analyzed group size, prescriptions used and claims information given to determine risk and eligibility
• Maintained contact with brokers via phone and email
• Created proposals of plan options with monthly/yearly breakdowns
• Entrusted with HIPAA information
Key Bank Overland Park, KS 03/2017 – 08/2017
Mortgage contract data Entry (contract)
• Engaging with insurance companies to request a customers Homeowners insurance
• Worked predominantly with Microsoft Excel
• Updating outdated information to keep coverage from being Forced Placed by their own coverages, and placing calls on past due accounts
• Submitting Renewal insurance applications
US Bank Overland Park, KS 06/2016 – 01/2017
Mortgage contract data Entry (contract)
• Reviewed Mortgage Loan applications
• Worked in Microsoft Excel to create spreadsheets for internal use, and created New Mortgage customer accounts People Admin Leawood, KS 05/2016 – 08/2016
Lead Generation Representative
• Placed Business to Business appointment scheduling calls to schools in all regions
• Surveyed school personnel for information regarding their current software systems
• Communicated with Software Sales Representatives via phone and fax Creative One Overland Park, KS 06/2015 – 01/2016
Insurance processor
• Processed life insurance applications for Brokers
• Analyzed and submitted Renewal Insurance Applications
• Created UPS Shipping Labels via website and was responsible for policies getting from the Agency to the Carrier Lockton Affinity Overland Park, KS 08/2013 – 12/2014 Benefits Enrollment Specialist
• Assisted enrollees via telephone with coverage enrollment
• Explained plan options
• Created custom insurance plans to fit the customers needs American Income Life AIL Kansas, MO 02/2013 – 05/2013 Insurance Producer
• Placed outbound calls to Union member to schedule appointment to deliver Union benefits and extend the option of additional benefits available
• Collected referral information for potential sales
• Maintained product knowledge such as: life and health knowledge and terminology, final expense and mortgage coverage
• Performed underwriting in the field to determine qualification for coverage
• Submitted Life/ Health insurance applications
Upperlake Processing Overland Park, KS 08/2012 – 11/2012 Loan Processor
• Conducted credit, employment, and bank verifications to determine qualification of loan
• Conducted underwriting procedures
• Obtained e signatures to comply with contract obligations
• Read and explained Terms and Conditions as outlined Centrinex Overland Park, KS 10/2010 – 03/2012
Loan Processor
• Conducted credit, employment, and bank verification to determine qualification of loan
• Conducted underwriting procedures
• Obtained e signatures to comply with contract obligations
• Read and explained Terms and Conditions as outlined Education
High School Diploma
Raytown High School
Raytown, MO
Some college