Customer Service Front Desk
Resume:
P
Emily Pruitt
******.*****@*****.***
Palm Bay, FL 32909
SKILLS
Communication skills
Active listening
Database management
Teamwork
Friendly with a positive attitude
Customer satisfaction
Decision-Making
Relationship building
Management skills
EXPERIENCE
Licensed Benefit Advisor
Farmington, UT
True Choice Agency/ Jun 2021 to Current
Sold Medicare Advantage, Medicare Supplemental, and Medicare Prescription Drug Plans in 32+ different states to Medicare Beneficiaries on behalf of various Insurance Carriers. Researched and analyzed beneficial insurance options utilizing SunFire Blaze and made recommendations to clients.
Engaged customers and provided high level of service by carefully explaining details about Summary of Benefits.
Increased sales through engaging in Medicare Benefits Reviews and focused relationship building with new members
Evaluated and pursued sales leads obtained lead databases. Provided training for new agents regarding best practices and company policies. Outperformed sales targets over 125% on monthly and quarterly sales goals. Appointment Clerk
San Antonio, TX
Laredo Technical Services/ Dec 2020 to Jun 2021
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Answered telephones and directed calls and to appropriate staff members. Protected patients by observing strict HIPAA guidelines. Took messages from patients and promptly relayed to appropriate staff. Licensed Benefit Advisor
Daytona Beach, FL
TTEC/ Aug 2020 to Dec 2020
Sold Medicare Advantage, Medicare Supplemental, and Medicare Prescription Drug Plans in 32+ different states to Medicare Beneficiaries on behalf of various Insurance Carriers. Researched and analyzed beneficial insurance options utilizing SunFire Blaze and made recommendations to clients.
Engaged customers and provided high level of service by carefully explaining details about Summary of Benefits.
Evaluated and pursued sales leads obtained lead databases. Referral Management/Medical Appointment Clerk
Minot, ND
Signature Performance/ Jun 2019 to Dec 2019
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Answered telephones and directed calls to appropriate staff members. Tracked referral request progress and resolved issues to maintain smooth processing. Assisted patients by answering questions and providing information regarding referrals. Entered confidential patient information and updated electronic records in database. Helped patients complete paperwork and explained processes and procedures. Hotel Sales Manager
Minot, ND
Wingate by Wyndham Hotel/ Jan 2019 to Jun 2019
Generated and sold hotel contracts to businesses and groups. Quoted pricing and met with clients and hotel management to plan and organize functions. Developed long-term relationships with venues, businesses, and clients by maintaining consistent communication and excellent customer service. Submitted weekly and monthly sales reports and attended sales and management meetings to support business objections.
Built sales forecasts and schedules to reflect desired productivity targets. Utilized cold calling, prospecting and networking to customers and new markets. Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Managed tasks and responsibilities for front office employees when the team was understaffed. Handled payment processing and provided customers with receipts and proper bills and change.
Accounting Assistant and Sales Manager
Minot, ND
Grand Hotel/ Dec 2016 to Jan 2018
Verified accuracy of accounting disbursements such as payroll and vendor payments. Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Handled payment processing and provided customers with receipts and proper bills and change.
Generated and sold hotel contracts to businesses and groups. Developed long-term relationships with venues, businesses, and clients by maintaining consistent communication and excellent customer service. Submitted weekly and monthly sales reports and attended sales and management meetings to support business objections.
EDUCATION AND TRAINING
High School Diploma
Brainerd Senior High School Jun 2012
Brainerd, MN
CERTIFICATIONS
Licensed Health Insurance Agent- 2020
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