Customer Support Service

TORI WEATHERSBY

*** ******* ******

North Augusta, SC 29860

Home 803-***-**** Cell 803-***-****

***************@*****.***

KEY SKILLS:

Patient Care & Safety

Privacy/HIPPA Regulations

IDX

EXPERIENCE

ACS Customer Support, Augusta University Health, Augusta, GA November 2014 to October 2020

Provided individuals with the best Patient and Family Centered Care possible.

Transported Patients, by wheelchair, to and from their appointments including Emergency Room.

Aided the blind by escort to and from their appointments.

Worked as a Greeter by looking up appointments in IDX System, giving directions, answering

Phones and distributing out transports to other Customer Support Representatives.

Independent C.N.A, North Augusta and Augusta, GA March 2012 to Present

Assisted with daily living for patients with strokes, surgeries, dementia and Alzheimer’s.

Provided in home services to individuals as well as taking them to doctor’s appointments.

Customer Service/Sales, Honey Baked Ham Augusta, GA October 2010 to November 2014

Provided individuals with excellent customer service.

Worked sandwich station as well as sold hams and completed sales on register.

Consulted with supervisory staff to plan menus, taking into consideration factors such as cost and special event needs.

Inspected food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.

Weighed, measured and mixed ingredients according to recipes.

Carved and weighed cold meats for sandwiches

Senior Sales Executive, Caldwell List Company Norcross, GA March 1990 to January 2005

Identified Customer needs and prepared lists, email, and telemarketing scripts according to the demographics that best suited their needs.

Worked with potential advertisers including email residential, business, occupant resident, homeowner, new mover, medical, subscription and specialty files.

Trained employees on Goldmine Database System.

Spokesperson at postal conventions to inform future companies on their mailing lists.

EDUCATION:

Aiken Technical College Aiken, SC 2012

University of Georgia Athens, GA 1987

REFERENCES: Available Upon Request

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