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Back Office Technical Support

Location:
Hightstown, NJ, 08520
Posted:
September 09, 2022

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Resume:

Bilal Javed Butt

S* Avon Dr.

East Windsor, NJ

*8520

640-***-****

Work Authorization: Green Card

adsh0m@r.postjobfree.com

EDUCATION

MSC Electrical Engineering (Msc.EE) Sep 2013—Mar 2016 University of applied sciences Bremen, Germany

BE Electrical Engineering (Bsc.EE) Nov 2002 – Oct 2006 University College of Engineering & Technology

Area of Expertise

Consultant with strong Technical and Management experience by leading the E2E Technical teams of Wireless RAN/BSS, Back office, BSS/OMCR, Core, Power and Transmission. More than 12 years of experience in Roll-out, Swap and Managed Services Projects including planning, deployments, Integration, Operation & Maintenance of GSM/UMTS/LTE/5G IoT. Have good experience in end to end Project life cycle of Planning, designing, testing, implementations, acceptance & closure of GSM/UMTS/LTE/5G NR gNodeB WLAN Wireless Networks deployment & Services projects, Network maintenance, Performance management & provide technical support of large scale Radio Access Networks (RAN). Experience of 5G network covering RAN products, core as well as IP transport network/ IP networks & good knowledge of Net-act applications as well.

Ability to involve the team in a goal oriented tasks for Technical growth, self-confidence & also flexible to change and Prompt in acquisition of new competencies & tasks. Have good knowledge of 3rd Generation Partnership Project (3GPP) for enhanced wireless network technologies and protocols. Technical comprehension of 4G and 5G 3GPP which is Compatible with Radio access network (RAN) service and systems aspects, and core networks.Worked in rotating shifts to monitor the trouble ticketing system of Telenor continuously &

in case of incident inform and mobilize teams to the site for the rectification of the issues. WORK EXPERIENCE

JPT OPTO-ELECTRONICS CO., LTD. July21-

Present

Field Application Engineer

Apple Project (INDIANA and NY)

Responsible for handling IR and UV apple testing machines controlled by HiPA.

Responsible to successfully perform the automated device testing & etching for Gen1, Gen II. Gen III, Airpods Pro, iPad, iPad Pro and Apple Pencils by using IR machines on a given pattern.

Responsible to rectify any issue related to CPK with HiPA Application to control the IR and UV.

Responsible to create the sampling frequency at 32000 GHz and operating frequency 31999 GHz in IR machines.

Coding by using C-Sharp for each stations.

Handling and rectifying alarms such as Pallet triggering alarm, Chiller alarm, and barcode reading error in the production plant by using IOT.

Analyze and rectifying the error in case of parameters failure and fix the problem after finding the RCA.

Have successfully installed and commissioned the LUCY Laser machine in the production plant in New York City for Apple.

Analyze the production in flow charts, using diagrams and run charts.

Have successfully completed the end to end installation and handover of the production to the client after stability.

Responsible to track the inventory of warehouse in case if any equipment is required for the production.

Deutsche Telekom August2016—June2021

5G NR Rollout & Configuration Management Support RAN-Integration North, NRW and Baden-Württemberg (Hamburg/Düsseldorf/Köln/Stuttgart)

Currently working on 5G Rollout for North, South and Central Germany for T-Mobile network.

Preparing and implementing the gNodeB, NodeB, network configuration/Site Specific technical information (SSTI/SSCL) by using the Plans in RAN department.

Responsible for GSM, 3G UMTS and 4G LTE Swap and Modernization.

Providing technical support and have great expertise in troubleshooting RF Antennas and Multimode, Single mode optical fiber.

Follow up from field teams for successful installation of single mode fiber between 5G radio LTE2100 gnodeB and BBU FO-Patch panel.

Defining and configuring the Installed Antennas at the sites in SSTI/SSCL and in Pegabase.

Checking the interference in Spectrum to identify/trace out the source impacting the spectrum efficiency by using the Spectrum Analyzer to trouble the Antenna Systems.

Configuring the Remote electrical tilt (RET), Bias T, over Master, Master direct according to the site plan.

Extensive experience of executing 4G LTE IOT & LC protocol test plans, 5G NSA & 5G SA RF and protocol test plans, debugging & analyzing protocol issues in NR and LTE protocols like NAS, RRC and IMS protocols like SIP, SDP, RTP, RTCP.

Understanding & reviewing 3GPP specifications and Qualcomm modem architecture.

Developing LTE Test plans/Test cases, developing test strategy and mapping TCs to operator requirements.

Technical expertise in preparing test plans and test strategies for testing complex Software Applications for mobile, PC, and Web

Experienced in creating test cases and have good knowledge in LTE network architecture, network elements, call flows and LTE Protocols RRC, PDCP, RLC, PHY and MAC layers.

Good Understanding on IMS architecture and of IMS, VOLTE, SIP protocols.

Experience in the complete Software Development Life Cycle (SDLC) process: requirements gathering and analyses, development, testing, support and other project management activities.

Extensive experience of executing 4G LTE IOT

Reading and understanding 5G and LTE Test plans/Test cases, developing test strategy.

Experienced in creating test cases to cover GUI testing, functional testing, performance testing of Software application.

Good Understanding on IMS architecture and of IMS, VOLTE, SIP protocols.

Responsible in taking Node B (GSM, LTE) device logs, fixing bugs/alarms in the back office as RAN expert.

ENB /GNodeB commissioning and troubleshooting and RET BiasT Configuration

Analyzing and troubleshooting by recommending software changes, hardware changes and informing team in case of hardware issues at the site.

Modifying and building the test plans and reviewing with field teams subcontractors for implementation.

Commissioning and Execution of LTE Node B, UMTS, GSM and gNode B according to the Plan.

Preparing the configuration for 5G Networks LTE2100, LTE1500 and LTE2600 in back office.

Making the Rollout and Swap Configuration by using Pegabase, Edmin, WFMT regularly and sharing with the installation/field teams.

Supporting Rollout planning for new Software, Hardware and sites features.

Testing and implementing the third party Products such as Kathrine, Commscope etc.

Collection and support to create Summary of Cluster meeting based on Information of SSCL

(Site Specific Check List).

Giving back office technical support to the field Engineers during the sites commissioning and integration.

Configuration NB IoT (Inter of things) for LTE 900 LK and NK cells.

Configuration of Narrowband IoT (NB-IoT) for LTE2100 gNodeB GU cells.

Supporting Customer to create PO based on Cluster Meeting and SSCL.

Planning of resources to carry out the LTE700, LTE800, LTE900 (NB IoT), LTE1800, LTE2100, LTE2600 and UMTS 2100 Rollout.

Costs saving discussion in terms of crane/cherry picker arrangement or Site materials without affecting the Swap and Rollout Performance via Site Handler.

Leading the subcontractor team/System Verification team to schedule and coordinate the installation and integration of sites.

Working on EDMIN platform as Integrated Management system for all integrated process of E2E RAN deployment activities and tasks.

Providing support in deployment of virtualized RAN products.

Expertise on Ericsson, NSN UMTS and Huawei Macro MRFU and RRU 3959, RRU3971 RRU3938, RRU5309 800, RRU5903 900 (2T4R), RRU5509t 2T4R (GSM) RRU 5909 (2T2R), RRU 5901 1800, RRU5501 4T4R 18/21.

Defining the Sites and each sector in Pegabase defining MIMO 2x2, MIMO2x4 & MIMO4x4 according to its configuration created in SSTI/SSCL.

Responsible for site handover to O&M Team after readiness of conference calls, successful CBC, Call handover and completing the checklists /questionnaire and other requirements.

Leading the cluster meeting on weekly basis with Subcontractors Engineers to discuss the site’s specification according to standard (BTB’s) and finding the best solution for Swap, Rollout i.e. IFS, OAP rack, Infrarack, DC Cable layout, optical fiber layout for installation including Antenna and Radio unit and database parameters.

Good knowledge of WINTEL based servers.

Excellent skills to lead the field teams to integrate the 4G/5G key features.

Ensure the high-level installation, commissioning and integration according to the defined method of procedure (MOPs).

Handover of complete site-specific documentation towards GU / ASP.

Expertise of LTE/Volte/5G NR technologies.

ZTE-Pakistan June 2012— Aug 2013

BSS RAN Nationwide Team Lead

NSN—ZTE Swap

Leading a team of 10 engineers to provide front end support of all core entities (CS/PS Core, LDI, VAS, Billing, Data, Financial services, CRM and IT platforms) and rigorous follow-up of issues till resolution.

Responsible for Installation, commissioning & integration of ZTE BSCs, RNCs, and BTS.

Nationwide monitoring of Radio network controller (RNC) by using EMS server.

Complete knowledge for commission OMM and OMP board of RNC/BSC V.4 by using Linux.

To communicate with the customers in real time to update them about the issues running on sites & their rectifications.

Report to higher management plus customers about the issues on sites & their rectifications on daily basis.

To manage NOC team, making & implementing duty rosters etc

Keep track of ongoing projects in line with Nokia/BU strategy and defined timelines.

Exceptionally handled increase in 30% workload without any additional resource by tools and SOP optimization.

Understanding service requirements and mapping them with IT/Telco systems for E2E implementation.

Consolidated BSS concepts by extensive Site & BSC level alarm monitoring, FLM techniques, escalations & follow-up within strictly defined SLAs over EX-Nokia,EX-Siemens, ZTE NetNumen.

TL9000 process inclusion as per latest monitoring/escalation criteria

Complete Fault notification process update & NOC RAN Fault handling guide

Analysis and reporting of repeated sites outages

Weekly and monthly meetings with the customer “Telenor” and gave them recommendations to maintain or improve the network performance and efficiency.

Hands on expertise in doing Integration of BSC either with ZTE IP-core or with NSN core.

Technical Support to the field teams during NodeB MW Swap

IUCS, IUPS, IUR Planning and integration on LTE project.

User equipment (UE) logs analysis to identify abnormal event, root cause and rectification.

Handling of all field related issues and abnormalities related to Network services & required debugging in terms of hardware, configurations and radio parameters to fix them.

Enabling of UE/IMSI based traces to get logs for analysis against abnormalities (Call drop, coverage gap, Handover failure etc.).

Alarm Monitoring in RNC during Pre-Swap and post-swap

CBC information to respective cells Commissioning of IP-based network CE switches.

Software/Hardware Upgrades/Expansions on BTS and RNCs by using Linux/Cards.

Cross verify the certificate of performance (e.g. BoQ), compared to the ordered items and quantity and create the credit vouchers.

Experienced of 3G RAN product architecture, design, implementation and performance improvements (KPIs).

Provide expert and in depth 2nd & 3rd level technical support to field engineers.

Collect statistics of the network by using ZTE software “NetNumen”.

Loop testing checking transmission to support /field engineers.

Network analysis (LPM, RSL, UAS etc) reports to customer on daily basis.

Making of traffic node (C Node) physical and logical cross connections.

Troubleshoot the problem and provide timely solution for DWDM, PDH and SDH MW network

Loop back testing on the BSC transmission and cell sites.

Preliminary acceptance test (PAT) after resolving network issues (i.e. air interface, call processing, etc.) and creating solutions in case of any alarm to meet network optimization expectations activities with relevant project teams, Subcontractors and customer after reviewing the documentation prepared by GU team.

Installation inspection and quality assurance of microwave links sites. Mobiserve Pakistan Oct 2011--June 2012

O&M Team Lead

Worked on CMPAK project through ZTE as a vendor in O&M department

Managed my field teams of 14 engineers and provided back office technical support

Creating the trouble tickets/CM, sites and BSC alarms in NOC to the field teams.

Follow up on escalated alarms from the field teams.

Provided the technical support in order to rectify alarms.

Responsible for maintaining the KPI’s of network

Ensure the troubleshooting within the given SLA

Responsible for Corrective and Preventive Maintenance of sites

Performed the Audit on the weekly basis to ensure the quality of preventive maintenance

Responsible being a Single point-of-contact for vendor Supplier issues.

Tracked the key performance indicators (KPIs) in terms of history logs, call traffic, to resolve the trouble tickets.

Mobiserve Saudi Arabia (Huawei) April 2011--Sept 2011 RAN BSS & Operation and Maintenance Senior Engineer, (STC- Network)

Complete Troubleshooting of Huawei BTS 3012, 3812, and 3900 Node B, COW (Cell on Wheel), data download and activation through LMT version 2000.

BSS Call drop problem, VSWR problem and faulty equipment problem resolution.

Testing and rectify the Software patches errors & taking sites history alarm Logs.

Review compatibility of patches and upgrade the features, if required.

Troubleshooting &Commissioning Huawei RTN’s (PDH,SDH,Hybrid&XPIC)through Web LCT.

Addition and reduction of TRX modules to meet BSS dimensioning plans.

Routers (Quid way) AR-10 and Mercury 3600 Troubleshooting and Commissioning. Mobiserve Pakistan Sept. 2008–April 2011

RAN, O&M Team lead

2 G BSS & Manage services Senior Team Lead – (Ericsson, Motorola, NEC & Huawei)

Responsible for leading a team of O&M Engineers & possess well-developed leadership, supervisory and interpersonal skills.

Process improvement for site tagging impact on network availability in NOC.

Formalized various SOPs and processes for smooth network operations

First Line Maintenance & Follow-up of network-wide BSS quality issues over EX-Nokia, EX- Siemens in NOC.

Generating reports on daily and weekly basis for Nokia Block-time Slot and Nation-wide TRX Lock/Unlock status, Huawei Quality alarms & BSS Quality automation slide in NOC.

Generation of Daily and Weekly Snapview Report, daily overview and critical outages report in NOC.

Ad-hoc reporting for notification of critical issues & solution validation in NOC.

Identified issues in ZTE BSS Quality reporting in terms of SLA calculation and its complete resolution with the help of SLM team

Interface with vendor personnel over functional meetings on behalf of the department, warranting consistent follow-up on reported issues & entertaining queries.

Operation and maintenance of Ericsson, Motorola & Huawei /RNC, s of Mobilink Telco & non-Telco issues.

Reading the electrical schematics and installing the control and distribution power panels at sites.

Installation of Magnetic Contactors relays and phase failure.

Performed the weekly basis preventive maintenance to avoid the telco-non telco issues

Having Vast knowledge of trouble shooting Huawei BSC (Basic mode) in case of any fault in card i.e. XPUA Board (Main Processor), GRFU, DRFU, OMU and also MPS or EPS rack.

Installation, commissioning & integration of indoor, outdoor, Micro, and COW 2G BTS & IP based 3G node B cell sites.

Rectify the issues encountered during the integration and testing of new Hardware which mainly includes RRU’s, M.W, BBU and Jumpers.

Having immense knowledge of Huawei Basic mode 6900 of Hardware & software Configuration. (Topology like Mesh in Main processor & star in GE switching).

Have Vague information of clock pulses used in basic mode-6900 (Trace & External pulses)

Managing the field engineering operations so that the overall agreed network KPIs are achieved.

Ericsson Project Prime telecommunication Pakistan Oct 2006 – August 2008 RAN/Field Engineer

Installation, commissioning & Integration of Ericsson Radio base station indoor and outdoor.

Installation of Ericsson Transmission Equipment (Mini-Link).

Installation of Antennas, Jumpers and RET to giving tilt (Bias-T).

Having good expertise in giving Mechanical tilts to the installed Antennas.

Troubleshooting of RBS-2116 and RBS-2216 Ericsson in case of any alarm.

Verify the transmission link (E1) by checking loop method and On-Air the Site.

Trouble shouting & Rectify different faults of RBS & transmission, such as BER testing, VSWR, TRX blocking, Cell break alarm etc.

Testing the DTF (distance to fault) and VSWR by using the Site Master-Anritsu.

Expertise in running command to get application or script which we can use to extract the current CDD (Cell Design Data) stored in Ericsson BSC (R9, R10, R12).

Configuration of MMU & NPU using Mini-Link Service Manager.

Calculate VSWR and DTF by using Site Master (Anritsu).

Taking feedback from all the field teams & make the Progress Sheet of new installation sites and Report to Manager on daily basis of whole running project. Programming Languages

C++,Java

VHDL

Linux

Unix

Language Skills

German: Fluent

English: Fluent



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