Administrative Assistant Customer Service

Cynthia WATKINS

***********************@*****.***

Phone 773-***-****

Professional Experience

Federal Express Inc. Murfreesboro TN. 12/2010-present

DOT Courier/Swing Driver

Responsibilities and essential job functions include, but are not limited to the following: Receive cargo from incoming trucks by removing from truck by hand, or by using manual equipment such as hand truck or pallet jack, or by using forklift. Verify that proper documentation is attached. Sort cargo received by account or intended location, and store in proper location. Accurately label freight to destination. Develop and maintain excellent customer service to internal and external customers at all times. Assist in various warehouse maintenance tasks, including sweeping floors, putting equipment away, etc. Containerize, palletize, package, organize and stage freight in a neat and orderly manner for shipment. Upon arrival receive dock assignment, complete and sign appropriate paperwork.

U.S. Census Chicago, IL 4/2010-7/2010

Crew Leader

Supervised (12) enumerators and (2) crew leader assistants during field operations. Located space for training, and notified new employees of training locations, dates, and times.Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance.Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data.Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work. Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision.Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules. Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties.

Hewitt Associates Lincolnshire, IL. 9/2007-7/2008

Customer Service Associate

Works as part of a team that provides quality customer service by helping client candidates, employees, retirees, and others understand,

work with, and use their HR plan(s) accurately and effectively. He or she acts as a liaison for the customer and works with him or her to resolve

complex questions and issues arising from inbound calls, on-line secured requests from client employees and written requests from client employees and/or HR contacts. Handling Inbound Calls, Greet the caller/secure the call, Identify caller needs and plan resolution, Use appropriate tools to process transaction/resolve caller issues Document and close the call, Create workflow/case management follow up

as needed, Making Outbound (Follow-up) Calls, Provide resolution/request information, Escalate/refer calls as appropriate, Document and close the call, Conduct Off-Phone Research/Projects, Review workflow/case

management documentation, Investigate issues, Interact with client/client team to resolve, Participate in Continuous Process Improvement Activities

Bronzeville Chamber of Commerce Chicago, IL. 2007

Assistant to President of Chamber of Commerce

Arrange meetings, office management, monthly informational events, CAPS events, plan events, maintain contracts, monthly report, and grants,

attends meeting with the City of Chicago, answer phones, supervise volunteers under Chamber of Commerce, visits the business amongst the communities of the 2nd, 3rd, 4th, and 20th Ward.

Diner's Club Intl (Corporate Office), Chicago, IL 11/2004 - 7/2006

Administrative Assistant

Receptionist/Project Assistant: Switchboard Operator, customer assistance, Internet guru, escorting clients to managers, sorting mail,

printing, filing, keeping and filing HR records, entering data information in Access database.

American Trans Air, Chicago, IL 2004-2005(Part-Time)

Customer Service Representative

Communicating with various clients making reservations to different origins and destinations. Supported the Exchange departments conducting to customers

Underwriter Laboratories, Northbrook, IL 2000 to 2002

Administrative Assistant to Engineers

Assistant to Engineers: Duties include photo assistant and report writing in various product categories communicate with clients, world-wide, regarding file revision issues or Variation Notices Variation Notice Co-coordinator for the section Experiences with STS, ITW-2K (forming known as Image Trax) EPP, TP2, and DMS Organize and file documents related to client or engineering projects

MOTOROLA, INC., Arlington Heights, IL 1992 to 1999

Final Assembly Inspector/Tester/Analyzer 1994 to 1999

Inspect all circuit boards and label, Input defect information into computer, Perform daily audits of circuit boards, Perform HP 3070 Automatic and Functional Test Calibrate HP Network Analyzer

Mechanical Assembler 1993-1994

Soldered and disordered wired components, Torque Gun Operator, Hand placed components and printed circuit boards, Performed screen-printing, Operated Automatic Fuji machine (surface mount machine), Operated Visual Inspection Machine

Electrical Assemble 1992-1993

Assemble subsystem boards by the use of robotics technology, Clip and shear printed circuit boards; Inspect printed circuit boards

METHODE ELECTRONICS, Rolling Meadows, IL 1989 to 1992

Assemble subcomponents for Patriot Missile

Powder coding and de-mask powder coding

Inspect PC boards Perform shipping and receiving duties

EDUCATION

2000-Present Associates in Engineering, Wilbur Wright College,

1984-1988 Calumet High School (Graduated with Honors)

OTHER TRAINING/EXPERIENCE

Lab Operations and Safety, Basic Principal, Quality Assurance, Project Management, CIS/PCS Inquiry, client Relations, Product

Investigations, Business Negotiations, Report Writing, Time Management, Presentation

Slides, Writing for Results, Hazardous Chemicals, Mathematic Concepts, Pre-Calculus, Intro to Electronics, Microcomputers, Speech 101, Psychology, Microsoft Excel, Word, Power Point, Access, & Lotus Notes, COBRA,

FMLA, Medicare, DB, DC, HM and MPHRO plan knowledge, YBR, IVR, Navigator, YSA, HM, DB, DC, Total Rewards, Payroll, MPHRO tools/systems, Call flows, Imaging, Call Tracker, HRMS Systems, Benefits payments, annual

enrollment, retirement, payroll

TEMPORARY ASSIGNMENTS:

EA Langenfeld through Randstad staffing agency Des Plaines, IL 8/2006

Administrative Assistant

Customer assistance, sorting printing, filing, copying booklets for managers, input data in PDA files entering data information in Access

database, taking minutes during conference calls and sending out to various managers and supervisors. Entering data in Microsoft Excel, booking flights, hotel, and car rental. Work with store client within the company to get important information out to them.

Harcourt School Publisher 2003

Office Administrative Assistant

Answering phones for over 25 employees, Communicating with clients world-wide, Administrative assistant to the sales department, typing information on mailing labels, data processing, Receptionist, greeting clients at

front desk, Provided back up support to publishing department and the president

of company.

DINER CLUB INTERNATIONAL, Chicago, IL 2003 Customer Service Representative

Completed applications for processing DCI merchants including quality checks (checking applications for all information required to process application through DCI credit review process), Calling merchants for crucial and sensitive information needed to process application. Sending and receiving faxes. Cold calls to business for DCI acceptance, data entry, and qualification of business owners over the phone (obtaining Federal Tax ID# and gathering information for bank deposits), Performed special duties when requested. An assisted sales rep in daily office task was assigned the duty of monitoring sales reps. applications before they were submitted to credit department.

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