Customer Service Administrative Assistant

TH

EDUCATION

DIPLOMA • ****

DEKANEY HIGH SCHOOL

SKILLS

Proficient in MS Office.

Ability to type 40 WPM.

Capable of leadership role.

Strong work ethic – Highly developed in soft skills.

TONI HOLLAND

PHONE: 832-***-****

EMAIL: *************@*****.***

OBJECTIVE

Goal-oriented assistant with over 5 years of experience in a fast-paced environment. Key strengths include multitasking, problem-solving, and organizational skills. Currently seeking to use my expertise in a growing company.

EXPERIENCE

TRENDSETTER ENGINEERING • ADMINISTRATIVE ASSISTANT • MARCH 2022 • TEMPING

Schedule and coordinate meetings and appointments for supervisors, managers, and clients.

Greeted visitors and made them feel comfortable while waiting for scheduled appointments.

Open, sorted, and distributed incoming messages and correspondence.

KNIGHTVEST RESIDENTIAL • ASSISTANT MANAGER • JUNE 2020 • MARCH 2022

Review delinquency and prepaid.

Assist with resident communication, follow-up, and overall satisfaction.

Filling and attending eviction courts.

Walking move outs for final account statement and sending to the resident.

Traveled and trained assistant managers in a different state.

MADERA RESIDENTIAL • LEASING ASSISTANT • OCTOBER 2019 – JUNE 2020

Funnel, Bluemoon, and Newco software experience.

Audit and adhere to lease file policy with consistency.

Filing Evictions on the Nationwide website for residents in delinquency.

Ensure that the appearance and physical aspects of the community are met.

Assist with resident relations, which includes phone calls, requests, and concerns.

BG MULTIFAMILY • FLOATING LEASING AGENT • DECEMBER 2018 – OCTOBER 2019

Leasing 101, Yardi, and Onesite experience.

Standing and greeting clients as they walk in.

Conducted all functions necessary to close the sale, including generating new leads and conducting tours.

Organize and review all lease signing contracts, documents, and materials to ensure a seamless process for the applicants.

ANTHEM HEALTH CARE • CUSTOMER SERVICE REP • NOVEMBER 2017 – OCTOBER 2018

Providing great customer service skills while assisting members with their Medicaid plan.

Responsible for scheduling appointments and locating new primary care providers for members.

Transferring the members to different departments they are needing to speak with.

COLLECTIONS AGENT • CONVERGENT OUTSOURCING INC • MAY 2016 – OCTOBER 2017

Successfully collected and informed customers of past due balance.

Used computer systems to report payments to the credit bureau.

Delivered exceptional customer service and organizational skills.

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