Implementation Specialist Solutions Consultant

Michael J. Perry Eagle Mountain, UT

916-***-****

***************@*****.***

EXPERIENCE

Cox Automotive / Dealertrack, Draper UT — Dealer

Solutions Consultant

June 2020 – Present

Consult new clients on possible products depending on their individual needs while implementing current products. Advise best procedural methods in the dealership as well as within the software. Develop test cases to show how (additional) Cox Automotive products would be beneficial.

Cox Automotive, Draper UT — Implementation Specialist May 2018 – June 2020

Implement and train front end users on using DealertrackDMS software. Ensure all positions who use the software are competent in using the software. Configure software to best meet client’s requirements. Monitor and adjust configurations as needed. Assist in streamlining processes to best suit the client with their new DMS.

Bluehost, Orem UT — Advisor Coach, Server Professional February 2013—June 2017

As an Advisor Coach, assist Level 1 Technicians when needed. When appropriate, train concepts as needed. These included:

- DNS / Networking

- Identifying coding/server issues vs browser issues

- Basic server troubleshooting

As a Server Professional, assist VPS customers which included:

- VPS Configuration – cPanel, WHM

- Identify the cause of load and memory issues

- Advise how to resolve security vulnerabilities

EDUCATION

Stevens-Henager College, Orem UT — Networking, Security Bachelor of Science Degree—May 2018

SKILLS

- Critical Thinking

- Troubleshooting

- Coach / Train /

Supervise

- Hardware/Software

Implementation

- Penetration Testing

- DNS

AWARDS & CERTIFICATIONS

Cyber Security Course

—StationX

(Redhat)RH066x

—EdX

TestOut Pro Network Certified

—TestOut Corporation

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