Support Representative Data Entry

Robert McGrath

319-***-**** (Cell) *************@*********.*** https://www.linkedin.com/in/robert-mcgrath-b47572244

Career Objective

To obtain position which combines excellent people skills with finding key insights within data, transferring those insights into a quality product.

Leadership

-7R Product Line Management Team (PLMT) Customer Support Representative (2017-2021)

-Enterprise Portfolio Project Management (EPPM) Lead, Global Tractor Platform (2010-2017)

-Integrative Project Management Experience Team Lead, employee engagement improvements (2013)

-Lead Instructor, Specialty Tractor Class at the New Product Introduction in Omaha, NE. (2009)

-Global Long-Term Forecast Lead, Utility Tractors. (2008 – 2010)

Skills & Abilities

* Advanced Certification: Excel Visual Basic for Applications (VBA) * Fluent in Spanish (Reading, Writing and Speaking)

* Excellent presentation skills and presentation experience * Python, R, SQL

Experience

Large Tractor Customer Support Planner 2017-2021

●Represent the Voice of the Customer in new product design, with an emphasis on getting customer needs into the design (Diagnostics, Serviceability, and Maintainability).

●Developed 7R MY20 curriculum and taught the field team personnel at Large Agriculture Integrated Systems (LAIS) and Continuing Education Program (CEP) to enable channel readiness to optimize the tractors.

Data Analyst – Product Planning, Tractor Platform 2010-2017

●Enterprise Portfolio Project Management Lead for Front Loaders, Utility, Mid and Large tractors, including portfolio analytics and gap analysis.

●Created the Excel prototype for the Portfolio Management Tool and became project lead on the third-party web application.

Market Analyst – Utility Tractor Marketing 2008-2010

●Project manager for the global long-term forecast process for all tractors from 20 – 140 Eng Hp.

●Developed the curriculum and taught the Specialty Tractor class at the 2009 New Product Introduction in Omaha, Nebraska.

Spanish Teacher – Ackley Geneva Wellsburg Steamboat Rock High School 1998-2008

●Taught Levels 1-4 of high school Spanish, focusing students on speaking ability

●Led 3 student study trips, including a family homestay (1 Costa Rica, 2 Spain)

Education

Masters in Data Science, Eastern University

Masters of Business Admiration Degree, Saint Ambrose University, Davenport, IA

B.A Degree in Spanish, University of Northern Iowa, Cedar Falls, IA

December 2022

December 2013

May 1996

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