Case Worker Service Coordinator

NR

NICHOL RODRIGUES

***************@*****.*** 702-***-**** Las Vegas, United States 89123

Professional Guest Services Coordinator skilled in resolving guest requests with speed and accuracy. Discrete and polished with flexible approach to meeting customer requirements. Trained in LMS and Hotsos and word. Generating reports

Luggage management

Multi-line phone systems

Guest relations

Processing payments

Management interaction

VIP services

Training and mentoring

Face to Face contact with guests

Venetian Hotel & Casino Las Vegas, NV

Guest Service Coordinator

07/2022 - Current

Corrected guest issues promptly with knowledgeable and friendly service. Managed customer complaints and rectified issues to complete satisfaction. Responded to guests, including email, telephone and in-person inquiries. Resolved guest challenges and complaints by applying resourceful and actionable solutions.

Greeted arriving guests to provide assistance and facilitate check-ins. Worked with room service, housekeeping, maintenance and security to meet all guest needs.

Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Nevada Health Centers Las Vegas, NV

WIC Case Worker

07/2007 - 07/2010

Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.

Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

Explained eligibility details and affordability options to patients with kindness and respect.

Conducted interviews with applicants, explaining benefits process and which programs were available.

Processed benefits applications and documents for food stamps and medical assistance.

Education America Honolulu, HI

Associate of Applied Science in International Business 06/2001

Summary

Skills

Experience

Education and Training

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