Customer Service Agent
Resume:
Diana Herrera
Dallas, TX *****
************@********.***
Established customer service agent with 18 years of experience. An expert at keeping up in high- volume environments and maintaining an exceptional customer experience, while exceeding sales targets. Seeking a role where I can leverage my empathy and problem solving skills to help ensure complete customer satisfaction.
Willing to relocate: Anywhere
Work Experience
Telemarketer
Cutworx USA - Dallas, TX
April 2014 to Present
• Generated over 50 leads per day through B2B cold calling and research.
• Recorded names, addresses, needs, and reactions of prospects contacted.
• Created sales scripts to better target the needs and interests of specific customers.
• Scheduled appointments for sales representatives to meet with prospective customers or to attend trade shows.
Bartender/Server
Christies Sports Bar - Dallas, TX
March 2013 to Present
• Experience with fast paced environments
• Prepared and served alcoholic beverages
• Provided excellent customer service
• 13 years of experience bartending
Inbound Sales Agent (Seasonal)
(remote), College Hunks Hauling Junk - Dallas, TX
March 2022 to August 2022
• Exceeded close rate on all bookings
• Answered 50-100 inbound calls daily.
• Clearly communicated our company mission, as well as a procedure to all clients who looked for information regarding our service.
• Represented the brand positively with each client interaction
• Booked all viable inbound and outbound sales calls Education
Associate Degree
Dallas County Community College Dallas
March 2018 to April 2022
Skills
• Outbound Sales
• Inside Sales
• Cold Calling
• Troubleshooting
• Microsoft Windows
• B2B Sales
• Telemarketing
• Upselling
• Presentation Skills
• E-Commerce
• Typing Speed 40WPM
Languages
• Spanish - Fluent
• French - Intermediate
Certifications and Licenses
Marketing and e-commerce certification in progress Present
Contact this candidate