Data Entry Customer Service

DAVIN BANKS

**** ** ******** *** ●Topeka, KS ****5●***********@*****.*** ● 785-***-****

PROFESSIONAL PROFILE

●Microsoft Word, Excel, PowerPoint, Outlook,

●WTI Perfect Attendance, Honor Roll and Letter of Excellence Awards

●Great communicator – at ease when talking to patients

●Self-motivated, punctual, someone who can be counted on

PROFESSIONAL EXPERIENCE

Maximus/Medicare- Lawrence, KS 09/16-11/21

Account Representative

●Enrolling callers in Marketplace Insurance plans;

●Data Entry;

●Answering inbound calls;

●Customer Service;

●Creating online accounts;

●Consultation by phone;

●Placing outbound calls

The Results Company- Lawrence, KS 12/18-03/19

Customer Service Representative

●Data Entry;

●Answering inbound calls;

●Customer Service;

●Creating online accounts;

●Placing consumer orders

Kansas Department of Health & Environment- Topeka, KS 04/16-08/16

Interviewer

●Conducting health and environment interviews by phone;

●Data entry;

●Record keeping;

●Other duties as needed;

●Placing outbound calls

GDIT/ Marketplace Insurance- Lawrence, KS 11/15-03/16

Account Representative

●Enrolling callers in Marketplace Insurance plans;

●Data entry;

●Answering inbound calls;

●Customer Service;

●Creating online accounts;

●Consultation by phone;

●Placing outbound calls

USA 800/ Vizio- Lawrence, KS 11/15- 01/16

Technical Support

●Technical Support by phone for Vizio Electronics;

●Order tracking;

●Creating appointments for technicians;

●Answering inbound calls;

●Placing outbound calls;

●Customer Service;

●Other duties as needed

GDIT/ Marketplace Insurance- Lawrence, KS 09/14-11/14

Account Representative

●Enrolling callers in Marketplace Insurance plans;

●Data entry;

●Answering inbound calls;

●Creating online accounts;

●Placing outbound calls;

●Customer Service;

●Consultation by phone

GDIT/Department of Education- Lawrence, KS 02/14-05/14

Account Representative

●Assisting callers with default student loans;

●Placing callers on payment plans;

●Debt collection;

●Data entry and database navigation;

●Answering inbound calls;

●Customer Service;

●Accepting credit card payments by phone

Alorica Inc- Topeka, KS 10/13-02/14

Customer Service Representative

●Responsible for providing excellent customer service;

●Assist with customer complaints and issues;

●Answering inbound calls;

●Customer Service;

●Data entry and technical support.

Stormont-Vail Healthcare- Topeka, KS 03/13-09/13

P.R.N.

●Accept orders for inpatients and input into hospital data system;

●Other administrative duties as needed.

R.I.C.O. - Topeka, KS 06/11-10/11

Personal Care Attendant

●Issuing of medication including: Everyday living care; Record keeping; Assist with cooking, cleaning, laundry, grocery shopping, personal care and daily needs.

Jackson-Hewitt Tax Service- Topeka, KS 12/10-04/11

Tax Preparer

●Worked with individuals and families in preparing tax returns;

●Customer Service;

●Provided excellent customer service to all clients.

Alorica Inc. - Topeka, KS 12/09-02/10

Customer Service Representative

●Responsible for providing excellent customer service;

●Assist with customer complaints and issues;

●Answering inbound calls;

●Customer Service;

●Placing outbound calls;

●Data entry and technical support.

Custom Response Teleservices- Topeka, KS 07/09-11/09

Telesales Representative

●Sales of supplemental insurance policies by phone;

●Placing outbound calls;

●Data Entry

Alorica Inc. - Topeka, KS 12/07-04/08 Customer Service Representative

●Responsible for providing excellent customer service;

●Assist with customer complaints and issues;

●Answering inbound calls;

●Customer Service;

●Placing outbound calls;

●Data entry and technical support.

EDUCATION

Wichita Technical Institute (WTI) – Topeka, KS 07/11-05/2012

Medical Insurance Billing & Coding Specialist program: 120 Hours Externship: Administrative, Coding, Billing, Reimbursement

●Medical Office Basics: Terminology, Anatomy, Physiology, Pharmacology, Microsoft Word, Excel, PowerPoint

●Introduction to Medical Coding: Billing & Reimbursement, HCPCS, ICD-9-CM, CPT, Modifiers

●Health Information Technology: Healthcare Data Content and Structure - MEDCIN, HIPAA, MediSoft software

●Advanced ICD-9-CM/CPT Coding: Coding and Billing Exercises from Abstracts and Case Studies (electronic & paper) for the workplace

Washburn University-Topeka, KS 2006-2009

Business and Communications

Highland Park High School – Topeka, KS 2005

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