Data Entry Customer Service

DAVIN BANKS

**** ** ******** *** ●Topeka, KS ****5●***********@*****.*** ● 785-***-****

PROFESSIONAL PROFILE

● Microsoft Word, Excel, PowerPoint, Outlook,

● WTI Perfect Attendance, Honor Roll and Letter of Excellence Awards

● Great communicator – at ease when talking to patients

● Self-motivated, punctual, someone who can be counted on PROFESSIONAL EXPERIENCE

Conduent/KanCare

Topeka, KS 09/22 to Current

● Data Entry;

● Answering inbound calls;

● Placing outbound calls; (as needed)

● Reviewing incoming documents;

● Case Management;

● Completing Case Reviews by Phone; (as needed)

● Customer Service;

● Clerical duties; (as needed)

Maximus/Medicare 11/20-08/21

Lawrence, KS

● Data Entry;

● Answering inbound calls;

● Customer Service;

● Creating online accounts;

● Consultation by phone;

● Placing outbound calls

The Results Company- Lawrence, KS 12/18-03/19

Customer Service Representative

● Data Entry;

● Answering inbound calls;

● Customer Service;

● Creating online accounts;

● Placing consumer orders

GDIT/ Marketplace Insurance- Lawrence, KS 09/16-02/18 Account Representative

● Enrolling callers in Marketplace Insurance plans;

● Data Entry;

● Answering inbound calls;

● Customer Service;

● Creating online accounts;

● Consultation by phone;

● Placing outbound calls

Kansas Department of Health & Environment- Topeka, KS 04/16-08/16 Interviewer

● Conducting health and environment interviews by phone;

● Data entry;

● Record keeping;

● Other duties as needed;

● Placing outbound calls

GDIT/ Marketplace Insurance- Lawrence, KS 11/15-03/16 Account Representative

● Enrolling callers in Marketplace Insurance plans;

● Data entry;

● Answering inbound calls;

● Customer Service;

● Creating online accounts;

● Consultation by phone;

● Placing outbound calls

USA 800/ Vizio- Lawrence, KS 11/15- 01/16

Technical Support

● Technical Support by phone for Vizio Electronics;

● Order tracking;

● Creating appointments for technicians;

● Answering inbound calls;

● Placing outbound calls;

● Customer Service;

● Other duties as needed

GDIT/ Marketplace Insurance- Lawrence, KS 09/14-11/14 Account Representative

● Enrolling callers in Marketplace Insurance plans;

● Data entry;

● Answering inbound calls;

● Creating online accounts;

● Placing outbound calls;

● Customer Service;

● Consultation by phone

GDIT/Department of Education- Lawrence, KS 02/14-05/14 Account Representative

● Assisting callers with default student loans;

● Placing callers on payment plans;

● Debt collection;

● Data entry and database navigation;

● Answering inbound calls;

● Customer Service;

● Accepting credit card payments by phone

Alorica Inc- Topeka, KS 10/13-02/14

Customer Service Representative

● Responsible for providing excellent customer service;

● Assist with customer complaints and issues;

● Answering inbound calls;

● Customer Service;

● Data entry and technical support.

Stormont-Vail Healthcare- Topeka, KS 03/13-09/13

P.R.N.

● Accept orders for inpatients and input into hospital data system;

● Other administrative duties as needed.

R.I.C.O. - Topeka, KS 06/11-10/11

Personal Care Attendant

● Issuing of medication including: Everyday living care; Record keeping; Assist with cooking, cleaning, laundry, grocery shopping, personal care and daily needs. Jackson-Hewitt Tax Service- Topeka, KS 12/10-04/11 Tax Preparer

● Worked with individuals and families in preparing tax returns;

● Customer Service;

● Provided excellent customer service to all clients. Alorica Inc. - Topeka, KS 12/09-02/10

Customer Service Representative

● Responsible for providing excellent customer service;

● Assist with customer complaints and issues;

● Answering inbound calls;

● Customer Service;

● Placing outbound calls;

● Data entry and technical support.

Custom Response Teleservices- Topeka, KS 07/09-11/09 Telesales Representative

● Sales of supplemental insurance policies by phone;

● Placing outbound calls;

● Data Entry

Alorica Inc. - Topeka, KS 12/07-04/08

Customer Service Representative

● Responsible for providing excellent customer service;

● Assist with customer complaints and issues;

● Answering inbound calls;

● Customer Service;

● Placing outbound calls;

● Data entry and technical support.

EDUCATION

Wichita Technical Institute (WTI) – Topeka, KS 07/11-05/2012 Medical Insurance Billing & Coding Specialist program:

120 Hours Externship: Administrative, Coding, Billing, Reimbursement

● Medical Office Basics: Terminology, Anatomy, Physiology, Pharmacology, Microsoft Word, Excel, PowerPoint

● Introduction to Medical Coding: Billing & Reimbursement, HCPCS, ICD-9-CM, CPT, Modifiers

● Health Information Technology: Healthcare Data Content and Structure - MEDCIN, HIPAA, MediSoft software

● Advanced ICD-9-CM/CPT Coding: Coding and Billing Exercises from Abstracts and Case Studies (electronic & paper) for the workplace Washburn University-Topeka, KS 2006-2009

Business and Communications

Highland Park High School – Topeka, KS 2005

Contact this candidate