Data Entry Customer Service
Resume:
Contact
Education
Phone
*************@*****.***
**** ********* **, ***********
Florida, 32707
Address
Job History
Senior Technical Advisor
Client Services
April 2017 - June 2019
October 2019 - May 2021
Convergys
TMR
Coursera
High School Diploma
Google I.T Professional Certificate
2014
2019
Customer Service
CSS
React
Troubleshooting
HTML5
MySQL
English - Read and write (Advanced)
Spanish - Read and write (Novice)
Experience
Language
Responsibilities:
-Help advisors resolve technical issues and provide assistance with communication.
-Take calls requesting managerial support.
-Resolve advanced technical Issues and report unknown issues to engineering.
-Work with engineering to gather logs and troubleshoot on unique issues.
-Maintain quiet work at home environment and protect sensitive data. Senior Technical Advisor
Concentrix May 2021 - August 2022
Zenith Career Center
Achievements
Javascript
Coursera
Meta Front-End Developer
Professional Certificate
2022
Bootstrap5
Daniel Garcia
-Perfect attendance - Convergys
-Promoted 3 times in 1 year- Convergys
-Promoted 2 times in 1 year- Concentrix
-Recognized for Superb work ethic. 2 folds more productive than average Technology Management Resources
-3.7 GPA in Highschool & Graduated 2 years early.
Responsibilities:
-Create landing pages using HTML, CSS, JavaScript.
-Update, delete and obtain backend records using MYSQL.
-Troubleshoot and resolve server issues.
-Create branding for new prospective clients and banks.
-Generate and support banks on end of day records.
-Work with developers looking for bugs.
-Help lockbox on busy days doing data entry.
-Troubleshoot printer and scanner issues.
-Set up and install software for clients.
Responsibilities:
-Help advisors resolve technical issues and provide assistance with communication.
-Take calls requesting managerial support.
-Resolve advanced technical Issues and report unknown issues to engineering.
-Work with engineering to gather logs and troubleshoot on unique issues.
Contact this candidate