Customer Service Digital Marketing

November **** to Current

November **** to Current

Jahnay Hernandez

Summary

High-energy professional looking to provide as much value as possible in the marketplace. I thrive in a positive work environment and I look forward to making the slightest impact possible on any organization that I cross paths with.

Skills

Verbal and Written Communication

Goal Setting

Problem Resolving

Customer Friendly

Client Satisfaction

Stock Maintenance

Experience In Sales

Experience In Customer Service

Revenue Generation

Creativity and Imagination

Leadership

Microsoft Office

Multi-tasking

CRM

Teamwork Abilities

Recruitment

Building an Organization

Experience

Luxe Lab studio

Beauty Salon Coordinator

Medford, MA

Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Placed inventory orders, monitored shelf stock and tracked expenses. Addressed customer problems quickly and according to service standards. Resolved guest complaints.

Increased customer loyalty and brought in new customers with targeted marketing and service strategies. Consulted with customers to understand needs and recommend professional services. Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.

Citrus and Salt

Server

Boston, MA

Greeted customers, answered questions, and recommended specials to increase profits. Operated POS terminals to input orders, split bills, and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins, and other items. Promoted desserts, appetizers, and specialty drinks to optimize sales. Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer Cambridge, Massachusetts 02140 - 857-***-**** - ***************@*****.*** June 2018 to December 2021

May 2015

service.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.

World Ventures

Director

Plano, TX

Planned and implemented strategies to grow revenue. Cultivated and maintained relationships to promote positive work culture. Improved training to reduce knowledge gaps and enhance performance. Recruited, hired and trained employees on operations and performance expectations. Built strong referral network to generate new business opportunities. Drafted mission and vision statements to outline objectives and motivate employees. Leveraged market knowledge and studied competitive landscape to drive revenue. Used CRM database to track referral and appointment data. Established strong client relationships to drive business development. Education and Training

Cambridge Rindge And Latin

High School Diploma

Cambridge, MA

Certifications

Digital Marketing Training - 2022

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