Reservation Agent Customer Service

AMY BONI

***********@*****.*** https://www.linkedin.com/in/amyboni/ (407) 466 – 2059

PROFESSIONAL SUMMARY:

Enthusiastic, outgoing, and trustworthy problem solver, passionate about efficiency and process improvement. A team player dedicated to providing quality customer service, to both internal and external customers, with a focus on making sure people have what they need so they can focus on and accomplish their goals.

PROFESSIONAL EXPERIENCE:

Training & Customer Service:

• Consistently strive to provide world-class service, see situations from the customer’s perspective, go above their expectations and solve problems on the first attempt, building brand loyalty as a result.

• Intentionally present a professional representation of employer’s both in person and on the phone

• Conducted welcoming new hire orientations and training, ensuring a consistent experience for all employees, and resulting in a strong foundation for success Administrative Support:

• Maintain strict confidentiality, document privacy and security practices

• Compose and distribute timely communication to contact lists of 25 to 60 people, via text, email, phone and/or online tools such as Teams, Trello, Zoom, Signup Genius, Google Docs, LinkedIn, etc.

• Coordinated all aspects of off-site quarterly meetings/special events/training classes for 10 to 2000+ people, including facility rental, catering, decorating, promotional gifts, agendas, etc.

• Maintained supervisor’s calendar, ensuring effective time management, and incorporating priorities, goals and deadlines

• Pre-screened resumes/applications to confirm applicants met required qualifications

• Processed new hire on-boarding from background check to PeopleSoft entry

• Organized new hire materials and scheduled facilities/attendees for new hire orientations

• Maintained attendance/personnel records, regional employee directory and security card status

• Processed accounts payable and generated monthly sales/quarterly operations reports COMMUNITY INVOLVEMENT:

Trustee of the Longwood Historical Society 2022 - Present Weekly Pantry Assistant — Christian HELP 2017 — Present Receptionist/Special Events/Senior Pet Pal Ministry/Youth Group — Northland Church 2006 — Present Communication/Weekly Food Coordination & Chaperone — Rock Lake Middle School 2020 — 2022 Big Sister to 10-year-old girl — Big Brother/Big Sister Program 1995 - 1996 TRAINING & CERTIFICATES:

Job Partnership Lifeworks Employee Readiness Program Certificate 5/2022 Continuing Education via LinkedIn Learning/Udemy Courses 2021 — Present Extensive Florida Notary Training & Weekly Coaching with Laura Biewer 2019 — Present gener8tor Skills Accelerator UCF ChargeUp! Certificate 2022 State of Florida Notary Commission 2019 — 2023

Bonded and Insured through Huckleberry Bonding, Inc. 2019 — 2023 Notary2Pro Elite Certificate, National Notary Association Certificate 2019 AMY BONI

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WORK HISTORY:

Broker, Tradebank of Orlando – Longwood, FL 2020 - Present Commissioned Notary, The Noble Notary of Central Florida — Longwood, FL 2019 — Present DCF Trained Early Learning Center Assistant, Northland Church — Longwood, FL 2012 — 2015 Family Manager and Full-time Caregiver — Longwood, FL 2002 — 2012 Human Resources Assistant, Time Warner Telecom — Littleton, CO 2001 — 2002 Executive Assistant to CFO, Kemper Insurance — Davie, FL 1999 — 2000 Branch Administrator, BellSouth Mobility — Miami, FL 1994 — 1998 Reservation Agent, Florida Express — Ft. Lauderdale, FL 1992 — 1993 Corporate Service Agent/Trainer/Reservationist, Rosenbluth Travel — Wilmington, DE 1987 — 1992

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