Front Desk Customer Service

IVY BEMAH OSEI

Starkville, MS ***** • 662-***-**** • *********@*****.***

www.linkedin.com/in/ivy-osei-053247225

EDUCATION

MISSISSIPPI STATE UNIVERSITY Starkville, MS

International Business in Finance and French Expected Graduation: May 2024

Honors/Awards: Dean’s List (Spring and Fall 2022 – designated to students with a GPA above in a semester), Academic Excellence Scholarship (awarded to incoming freshmen with an ACT score of 30 and a GPA of 3.5)

Relevant Coursework: Calculus, Accounting, Economics, French, Intro to Int. Business, Management Information Systems LEADERSHIP & EXPERIENCE

MISSISSIPPI STATE UNIVERSITY Starkville, MS

RESIDENT ADVISOR August 2022 – Present

Oversee a wing of 48 residents within the residential community.

Play an integral role in establishing a community that provides an environment conducive to maximum academic, personal, and social development while maintaining healthy and safe living conditions for students. MISSISSIPPI STATE UNIVERSITY Starkville, MS

RESIDENT ASSISTANT May 2022 – August 2022

Fostered the development of relationships among 25 residents.

Implemented and enforced college and campus living policies, promoting academic excellence, addressing resident needs, and encouraging involvement.

MISSISSIPPI STATE UNIVERSITY Starkville, MS

INFORMATION ASSISTANT January 2022 – May 2022

Provided professional services and information to residents and guests, performed check-in/check-out procedures, checked- in guests, and logged packages.

Aided in the oversight of the safety of the front desk’s daily operation, facilitating arrivals and departures of guests. GOLDMAN SACHS INSIGHT SERIES Virtual

VIRTUAL INTERN May 2022-June 2022

Selected from a pool of over 10,000 applicants to learn about professional and financial services, gain insight into leadership and career readiness workshop

Actively engaged in weekly sessions to gain technical and professional skills. CITI INSTITUTIONAL BANKING Virtual

VIRTUAL INTERN June 2022

Drafted an effective assessment of the company’s transactions compared to other institutional banking companies NATIONAL ASSOCIATION OF BLACK ACCOUNTANTS (NABA), MSU Starkville, MS MEMBER August 2021- Present

Initiated about 9 students this semester from all departments to join NABA to be educated on financial statements. Int. BUSINESS SOCIETY, MSU Starkville, MS

SECRETARY August 2021 - Present

Handled the correspondence of the club and keep records of it

Maintained official records of meetings and informed the planning committees of future activities by forwarding copies of all reports

BARNES AND NOBLE, MSU Starkville, MS

CUSTOMER ASSISTANT August 2021 – May 2022

Processed return transactions, provide professional services and information to customers and ensure good customer service.

Ensured that the books are ordered in the bookstore and ready to be delivered. OTHER SKILLS & INTERESTS

Technical Training/Skills: Microsoft Suite (Word, Excel, PowerPoint), Time Management, Communication, Teamwork, and Ability to Multitask

Interests: Finance, Technology, Languages, Swimming.

Contact this candidate