Support Representative Customer Service
Resume:
Ramon Maldonado RAMIREZ
IT/Network/Builder/Creator Oldsmar, FL 34677 ******@*****.***
Obtain a long-term Network/System position within a diverse Internet/Communications environment where my knowledge, skills and experience are utilized and challenged to meet the needs of a growing global-minded company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
NSST Simulations Systems Field Technician
GDIT - Orlando, FL December 2021 to Present
Will configure and install simulation technology, both hardware and software, at various customer sites. Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of company technical products, programs, and systems.
Utilize analytical and critical thinking to troubleshoot issues and problems with equipment or systems. Apply theories and write reports to outline issues and solutions.
OWNER/PILOT
DRONELAB MEDIA - Puerto Rico 2018 to Present
CERTIFY FAA PART #107 DRONE PILOT AERIAL, PROPERTY OR EVENT VIDEO & PHOTOGRAPHY
Network Support Administrator
AT&T - San Juan, PR 2013 to November 2019
at AT&T Network Operations
*Identify root cause of the incident, solutions and preventive plan
*Operate and maintain required hardware and software for Network
*Management System, Netexpert, NETSMART, CISCO & JUNIPER Routers
*Control daily site activity access
*Document and follow up trouble tickets and outages
SWITCH TECHNICIAN
OpenMobile - San Juan, PR 2008 to 2012
2nd level CO and Switch Support
*Operate and maintain ERICSSON/NORTEL, LTE, MTX, CMT, CNM system and servers
*CISCO MPLS Network deployment
CACP script deployment
*EnodeB deployment
*Fortinet VPN
*Provisioning new circuits (T1, DS3, etc)
*Troubleshooting translation for Domestic and Long Distance
*Directly involved in Switch WO's and MOP's
*Verify and work trouble tickets send by Help Desk
*Daily backup on Tape, DVD, FTP
NOC TECHNICIAN
Worldnet Telecommunications - San Juan, PR 2007 to 2008
Identify root cause of the incident, solutions and preventive plan
*Operate and maintain required hardware and software for Network Management System, MetaSwitch, ZMS, SNMPc, PRTG, CISCO Routers
*Control MOP schedule and activity
*Document and follow up trouble tickets and outages
*Control Main CO and COLLO access
NOC TECHNICIAN Fault Management
Centennial de P.R - San Juan, PR 2003 to 2007
Internal and external customer first level technical support
*Identify root cause of the incident, solutions and preventive plan
*Operate and maintain required hardware and software for Network Management System
*Troubleshoot and assess intermediate problems and/or failures on customer reported outages
*Document and follow up trouble tickets and outages
TECHNICAL SUPPORT REPRESENTATIVE
Ayustar Corp - San Juan, PR 2001 to 2003
Technical support and wireless system integrator.
*Deploy wireless Motorola Canopy, AP, SM & CNM Clusters.
*Deploy WiFi AP for small office.
*Configure routers and switches.
*Configure office networks.
NETWORK ENGINEER
Caribbean Internet Service - San Juan, PR 1994 to 1999
Designed network infrastructure.
*Managed corporate IP addressing and subnetting.
*Configured routers, switches, and firewalls.
*Configured Microsoft Servers, (DNS, DHCP, RAS, WINS, FTP, VPN)
*Monitored networks for optimum distribution and load.
LAN SPECIALIST (contract)
IBM - San Juan, PR 1991 to 1994
Install and troubleshoot network PC System.
*Wiring, installation and routing of fiber optic, CAT5 and CAT3 cables.
Education
CERT in Business Ethics
Inter American University of Puerto Rico, Metro Campus - PUERTO RICO
High school diploma or GED Bachelor's degree Bachelor's degree
Skills
•DRONE (10+ years)
•uas (10+ years)
•Network Firewalls
•DNS
•VPN
•Microsoft Windows Server
•LAN
•Network Monitoring
•Active Directory
•WAN
•iOS
•Mac OS
•Customer service
•Customer service
•Computer literacy
•IT
Languages
•ENGLISH - Fluent
•Spanish - Fluent
Links
https://www.linkedin.com/in/kp4rmr/
Military Service
Branch: Air National Guard Service Country: United States Rank: E6
67N HELICOPTER MECHANIC
Certifications and Licenses
CPR Certification First Aid Certification FAA PART #107
December 2021
Certified Ethical Hacker (CEH)
Present
CompTIA A+
Present
CompTIA Network+
Present
Microsoft Certified Technology Specialist (MCTS)
Present
Cisco Certified Network Professional (CCNP)
Present
JNCIS - ENTERPRISE
Present
CompTIA Security+ CCNA
MCSE
Assessments
Technical support — Highly Proficient
December 2021
Performing software, hardware, and network operations Full results: Highly Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
TEAM RUBICON - PUERTO RICO
COMMUNICATIONS LEAD
Additional Information
PC Hardware, troubleshooting, and maintenance. Windows Media Streaming. DRONE, QUADCOPTER, MULTIROTOR, RF, radio, ham, DJI, Skydio, Autel, SwellPro
Fully bilingual (Spoken and Written)
Contact this candidate