Customer Service Administrative Assistant

Chelsea Denise Holley

**** ********* **. ******** ****, Texas 77459 281-***-**** ***********@*****.*** Objective

I have worked in the service industry for more than five years. I have worked as a food server, full-service bartender, and a high-volume server and bartender. I have been involved in the strategic planning, scheduling, inventory organization, and promotional processes. I strive to be an intelligent, motivated, focused, and diligent asset to every business for which I have worked. I obtained my Texas Real Estate License in June of 2020 and have been an apartment locator for Smart City Locating in Houston, Texas for the past year. I am seeking to expand my customer service skills and professional experience. Experience

June 2021 – Present

Smart City Locating Locator Houston, Texas

Assist in the search and tour scheduling of apartment properties based on client criteria. Assist in the application process as well as the communication between properties and clients. October 2021 – Present

Playground Bartender Midtown, Houston, Texas

Assisted with the opening and implementation of high-quality entertainment and customer service. June 2020 – March 2021

Connected Realty Real Estate Agent Houston, Texas Guided clients through the buying and closing process. Facilitated open houses to generate leads. Managed sales contracts.

May 2019 - November 2020

Belle Station Server & Bartender Midtown, Houston, Texas Trained new servers. Maintained high customer service and entertainment with guests. Assisted with promotional material and management duties.

2

November 2017 - November 2018

Swamp Shack Server & Bartender Kemah, Texas

Maintained high customer service standards. Organized and managed bar inventory. Trained new servers.

April 2017 - March 2018

Barge 295 Bartender Seabrook, Texas

Assisted with the opening and establishment of a new restaurant/ bar business. Organized and managed bar inventory and monetary disbursement. Established high customer satisfaction. Trained new bartenders and servers.

December 2016 – May 2019

Hooters Lead Bartender & Trainer Seabrook, Texas Organized and managed bar inventory. Trained servers and bartenders. Assisted with scheduling, planning, organizing, and maintaining high customer service standards. Facilitated the organization of promotional events. Represented the Hooters company in annual pageants and calendar selection. Education

• Clear Brook High School, Friendswood, Texas

• 3.8 GPA, Member of the Cheerleading Squad, Spanish Club, Distributive Education Clubs of America, Administrative Assistant of Student Council, Theater and Teacher Education Training.

• University of Houston 2015-2016 Business/Financial Management

• College of the Mainland 2021-present Business/Financial Management

• Texas Real Estate Commision Licensed since June 2020. 3

Communication

I am a skilled communicator. I am well educated, articulate, and of well above average intelligence. I have always been able to associate, get along, and work with a tremendous diversity of people. I have an easy going, friendly, caring, personable demeanor while being able to maintain a diligent and mature work ethic.

Leadership

Even though I rarely purposely seek out leadership roles and responsibilities, I usually find myself in such positions. Friends and colleagues often confide in me and see me as a responsible, competent advisor. Managers and owners have often asked me for assistance with motivating and leading other employees by example. I am very comfortable assisting management and others in established leadership positions with anything they ask of me and I am confident that they are at least equally comfortable with asking me to do so.

References

Josh Taylor General Manager 817-***-****

Jennifer Rice Registered Nurse with MD Anderson 409-***-**** Jake Abernathy Manager 832-***-****

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