Customer Specialist
Resume:
Lisa Briggs
Long Beach, MS *****
**********@*****.***
EDUCATION
Master of Art in Literature (2010)
Northeastern Illinois University; Chicago, IL
Bachelor of Fine Art in Illustration (2002)
Pratt Institute; Brooklyn, NY
State of Illinois: BASSET CERTIFICATION (2019-2022)
CUSTOMER RELATIONS
Bartender/Shift Manager, Morgan’s Bar & Grill, Libertyville, IL (March 2017-present)
●Built strong customer relationships through individual connections
●Created a welcoming, familiar environment for all patrons
●Provided excellent service through comprehensive food/beverage knowledge
●Adhered to state requirements of alcohol sales/BASSET certified
●Processed all sales and cash handling, created monthly staff schedules, key holder, and additional management tasks without ownership supervision
Bartender/Server, The Green Room, Libertyville, IL (September 2017-March 2020)
●Built strong customer relationships and repeat clientele through individual connections
●Fostered a warm and engaging environment
●Assisted with training new hires and professional development among staff
●Provided excellent service through comprehensive food/beverage knowledge
●Adhered to state requirements of alcohol sales/BASSET certified
●Took ownership of the “vinyl night” shift and assisted in other special events/parties
RETAIL
Nike Selling Specialist at Marshall Field’s, Skokie, IL (April 2003-July 2006)
●Developed and maintained personalized client relationships
●Achieved monthly sales goals through extensive product knowledge
●Optimized product promotion through creative visual displays and plan-o-grams
MENTORING
Graduate Assistant / Tutor, Northeastern Illinois University (January 2007-May 2008)
●Mentored undergraduate students in writing, literature content, and study skills
●Assisted students in drafting, researching, and submitting papers and projects
●Partnered with professors to efficiently provide support to students based on individual needs
●Instructed content comprehension, composition, and creative writing
●Applicable knowledge of Shakespearean, American Realism, Modern World Literature, Twentieth Century Literature
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