Lisa Briggs

*** ***** **.

Long Beach, MS *****

773-***-****

adsgkt@r.postjobfree.com

EDUCATION

Master of Art in Literature (2010)

Northeastern Illinois University; Chicago, IL

Bachelor of Fine Art in Illustration (2002)

Pratt Institute; Brooklyn, NY

State of Illinois: BASSET CERTIFICATION (2019-2022)

CUSTOMER RELATIONS

Bartender/Shift Manager, Morgan’s Bar & Grill, Libertyville, IL (March 2017-present)

●Built strong customer relationships through individual connections

●Created a welcoming, familiar environment for all patrons

●Provided excellent service through comprehensive food/beverage knowledge

●Adhered to state requirements of alcohol sales/BASSET certified

●Processed all sales and cash handling, created monthly staff schedules, key holder, and additional management tasks without ownership supervision

Bartender/Server, The Green Room, Libertyville, IL (September 2017-March 2020)

●Built strong customer relationships and repeat clientele through individual connections

●Fostered a warm and engaging environment

●Assisted with training new hires and professional development among staff

●Provided excellent service through comprehensive food/beverage knowledge

●Adhered to state requirements of alcohol sales/BASSET certified

●Took ownership of the “vinyl night” shift and assisted in other special events/parties

RETAIL

Nike Selling Specialist at Marshall Field’s, Skokie, IL (April 2003-July 2006)

●Developed and maintained personalized client relationships

●Achieved monthly sales goals through extensive product knowledge

●Optimized product promotion through creative visual displays and plan-o-grams

MENTORING

Graduate Assistant / Tutor, Northeastern Illinois University (January 2007-May 2008)

●Mentored undergraduate students in writing, literature content, and study skills

●Assisted students in drafting, researching, and submitting papers and projects

●Partnered with professors to efficiently provide support to students based on individual needs

●Instructed content comprehension, composition, and creative writing

●Applicable knowledge of Shakespearean, American Realism, Modern World Literature, Twentieth Century Literature

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