Customer Service Receptionist

Jo-Ann Ferari Holmes

PROFILE

Retired Certified Occupational Therapy Assistant and Human Resources professional seeking part-time employment in an administrative support position.

EXPERIENCE

RETIRED, HOME, GLASTONBURY, CT - 6/29/2002-PRESENT Miscellaneous responsibilities and activities.

CERTIFIED OCCUPATIONAL THERAPY ASSISTANT, AUTUMN LAKE HEALTHCARE

(FORMERLY HAVEN HEALTHCARE), CROMWELL, CT - 7/6/199*-*-**-**** Rehabilitated patients in the areas of Activities of Daily Living, upper body strengthening and fine motor skills.

SONECOR SYSTEMS, DIVISION OF FRONTIER COMMUNICATIONS (FORMERLY SNETCO), NEW HAVEN, CT - 3/19/1984-3/22/1985

Worked on the development of a decentralized Human Resources function for the Division. AETNA, A CVS COMPANY (FORMERLY AETNA LIFE & CASUALTY COMPANY, HARTFORD, CT - 6/24/1974-3/9/1984

Managed employees providing job evaluation and compensation consulting services to the Financial and Life & Health Insurance Divisions. Developed a revised job evaluation system. Participated on a project team to develop a Human Resources Information System. Began development of a Manpower Planning System. EDUCATION

BAY PATH UNIVERSITY, LONGMEADOW, MA - A.S. OCCUPATIONAL THERAPY, 1998 CONNECTICUT COLLEGE, NEW LONDON, CT - B.A. ENGLISH LITERATURE, 1974 NEW YORK UNIVERSITY, NEW YORK, NY - NO DEGREE, 1971

GLASTONBURY HIGH SCHOOL, GLASTONBURY, CT - DIPLOMA, COLLEGE PREPARATORY, 1970

SKILLS

• Analytical, Basic mathematics, Business etiquette, Computer, Creative problem solving, Customer Service

• Detail oriented, Listening, Multi-Tasking, Negotiating, Office machines, Oral presentations, Organization

• Project management, Public speaking, Receptionist, Scheduling, Supervisory, Team player, Telephone etiquette, Time management

• Verbal communications, Written communications

150 HOLLISTER WAY SOUTH GLASTONBURY, CT 06033 860-***-**** *********@*****.***

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