** **** ********* *** ********* pa *****

Mobile: 610-***-****

Email: adsgk7@r.postjobfree.com

Objective:

To obtain a firm position as a customer service representative with a company in which I can utilize my skills and experiences to its full potential.

Work Experiences:

Flagship through pathfinders

Chadds Ford, Pa 19317

Loan service representative (LSR)

Handling in an outbound calls, 200+ calls a day, processing payments for past due amounts, empathizing with customers understanding the reason for delinquency, also to help them look for an option that better suits their situation, such as a loan mod or payment arrangement or an extension

Door dash

Delaware county area

December2021-March 2022

Delivering food and good to customers in the metropolitan area

Pilot freight services through Rose international

Glen mills, Pa 19342

October 2021-November 2021

operation service agent

Track and tracing shipments/Logistics

Excel experience

maneuvering through multiple screens

verifying valid POD's

reaching out to delivery agents confirming shipment or destination stations

Reading delivery receipts

Gopuff/Shipt

August 2021-October 2021

Delivering good to customers in the metro area

Gateway Health through Aixon/SPPS

Blue bell,Pa 19422

February 2020-May 2021

Medical call center representative

GATEWAY HEALTH

Handling outbound calls, over 200 calls

Offering members benefit rewards that are medically compensable with their insurance

Maneuvering through different screens

Medical call center certified

SPPS

Making outbound calls to doctors practices/hospitals to ensure that patients are placed on a statin if it is clinically appropriate.

Logisticare through Robert half

Phila,Pa 19123

November 2019-January 2020

Call center representative

Answering over 100+ high frequency calls

Reserving transportation for members to medical facilities

Copy/scanning/faxing medical documents to doctors

Out of county reservation

Dispatching

Typing skills 40-50 wpm

Able to resolve escalated calls without supervision

Call center certified

Samuels Son's and Seafood Phila,Pa 19148

March 2019- November 2019

Data entry specialist

Typing wpm range from 55-75

Entering orders

Invoicing

Dispatching

Filing

Toyota of Ardmore January 2019

Cashier/ Concierge

Customer service

scheduling appointments

accounting

dispatcher

Filing

Answering high-frequency calls

Goodwill May 2018-December 2018 Holmes, Pa 19143/ Lansdowne PA 19050

Senior Retail Manager /Acting assistant manager

Production of sales

Account management

Goal requirements

Setting Labor hours

Coaching management

Keyholder

Truck Runs

Wage to Revenue

Parking Violation Branch April 2017- March 2018

Customer Service Representative

Philadelphia, PA

Handle ticket payments, schedule hearings, payment plan arrangements booted or towed payments

Burlington Coat Factory May 2015- April 2017 CSS (Customer Service Supervisor)

Darby, Pa 19082

Supervising Over 100+ Employees

cashier

customer service

stock shelves

returns and layaways

answer high frequency calls

map out plans daily

coaching management

delegating task to sales associates

Accounting

Education:

Delaware county community college August 2016-January 2017 Upper Darby, Pa 19082

Lincoln Technical Institute July 2009-August 2009

Philadelphia, Pa 19104

Community College of Philadelphia September 2006-December 2008

Philadelphia, Pa 19130

Motivation High School. September 2002-June 2006

Philadelphia, Pa 19153

Awards Received:

Lincoln Technical Institute

Diploma. October 2010

Perfect Attendance for January, March, April 2010

Pharmacy Wall of Fame

Maintained a 4.0 Throughout Four

Modules 2010

Motivation High School

Certificate of Proficiency in Reading and English on the PSSA June 2006

Perfect Attendance for four Report Periods. June 2006

Excellence award with building with books for 28 hours of community service June

2006

Service Award as a Participant in International Day June 2006

Service Award as a Participant in the Locker Committee. October 2005-June

2006

Obtained Diploma.

June 2006

Contact this candidate