Entry Specialist Center Representative
Resume:
** **** ********* *** ********* pa *****
Mobile: 610-***-****
Email: ******************@*****.***
Objective:
To obtain a firm position as a customer service representative with a company in which I can utilize my skills and experiences to its full potential.
Work Experiences:
Flagship through pathfinders
Chadds Ford, Pa 19317
Loan service representative (LSR)
Handling in an outbound calls, 200+ calls a day, processing payments for past due amounts, empathizing with customers understanding the reason for delinquency, also to help them look for an option that better suits their situation, such as a loan mod or payment arrangement or an extension
Door dash
Delaware county area
December2021-March 2022
Delivering food and good to customers in the metropolitan area
Pilot freight services through Rose international
Glen mills, Pa 19342
October 2021-November 2021
operation service agent
Track and tracing shipments/Logistics
Excel experience
maneuvering through multiple screens
verifying valid POD's
reaching out to delivery agents confirming shipment or destination stations
Reading delivery receipts
Gopuff/Shipt
August 2021-October 2021
Delivering good to customers in the metro area
Gateway Health through Aixon/SPPS
Blue bell,Pa 19422
February 2020-May 2021
Medical call center representative
GATEWAY HEALTH
Handling outbound calls, over 200 calls
Offering members benefit rewards that are medically compensable with their insurance
Maneuvering through different screens
Medical call center certified
SPPS
Making outbound calls to doctors practices/hospitals to ensure that patients are placed on a statin if it is clinically appropriate.
Logisticare through Robert half
Phila,Pa 19123
November 2019-January 2020
Call center representative
Answering over 100+ high frequency calls
Reserving transportation for members to medical facilities
Copy/scanning/faxing medical documents to doctors
Out of county reservation
Dispatching
Typing skills 40-50 wpm
Able to resolve escalated calls without supervision
Call center certified
Samuels Son's and Seafood Phila,Pa 19148
March 2019- November 2019
Data entry specialist
Typing wpm range from 55-75
Entering orders
Invoicing
Dispatching
Filing
Toyota of Ardmore January 2019
Cashier/ Concierge
Customer service
scheduling appointments
accounting
dispatcher
Filing
Answering high-frequency calls
Goodwill May 2018-December 2018 Holmes, Pa 19143/ Lansdowne PA 19050
Senior Retail Manager /Acting assistant manager
Production of sales
Account management
Goal requirements
Setting Labor hours
Coaching management
Keyholder
Truck Runs
Wage to Revenue
Parking Violation Branch April 2017- March 2018
Customer Service Representative
Philadelphia, PA
Handle ticket payments, schedule hearings, payment plan arrangements booted or towed payments
Burlington Coat Factory May 2015- April 2017 CSS (Customer Service Supervisor)
Darby, Pa 19082
Supervising Over 100+ Employees
cashier
customer service
stock shelves
returns and layaways
answer high frequency calls
map out plans daily
coaching management
delegating task to sales associates
Accounting
Education:
Delaware county community college August 2016-January 2017 Upper Darby, Pa 19082
Lincoln Technical Institute July 2009-August 2009
Philadelphia, Pa 19104
Community College of Philadelphia September 2006-December 2008
Philadelphia, Pa 19130
Motivation High School. September 2002-June 2006
Philadelphia, Pa 19153
Awards Received:
Lincoln Technical Institute
Diploma. October 2010
Perfect Attendance for January, March, April 2010
Pharmacy Wall of Fame
Maintained a 4.0 Throughout Four
Modules 2010
Motivation High School
Certificate of Proficiency in Reading and English on the PSSA June 2006
Perfect Attendance for four Report Periods. June 2006
Excellence award with building with books for 28 hours of community service June
2006
Service Award as a Participant in International Day June 2006
Service Award as a Participant in the Locker Committee. October 2005-June
2006
Obtained Diploma.
June 2006
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