Customer Service Assistant Manager
Resume:
F
Renita
Felton
renitaj**@gmail.c
om
Merrillville, IN
46410
SUMMARY
Dear Hiring Manager, I'm applying for a management position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. My objective is to obtain a challenging leadership position that applies creative problem solving and management skills to achieve optimum utilization of its resources to maximum profits.
SKILLS
Training and developing talent
Strong verbal communication
Over 20yrs Team Leadership
Excellent Customer Service skills
Strategic Planning
Recruiting
Performance Management
EXPERIENCE
District Store Training Manager
Gary, Indiana
Dollar General/ Jan 2018 to Current
Defined strategies and created plan to achieve ambitious operational objectives.
Prioritized and organized tasks to efficiently accomplish service goals. Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Kept team on track by assigning and supervising activities and giving constructive feedback.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Assistant Manager of Operations
SCHEREVILLE, IN
Ross/ Sep 2017 to Jan 2018
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created new programs resulting in increased productivity and customer satisfaction.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Created agendas and communication materials for team meetings. Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Assistant Manager of Softlines
Steger, IL
Sears Holdings Corporation/ Kmart/ Dec 2014 to Aug 2017 Exceeded customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits. Collaborated with others to discuss new ways of growth opportunities.
Merchandise salesfloor to season and floor plan.
Oversee staffing and training development for future growth. Customer Service Supervisor
Countryside, IL
TJX Companies/ Apr 2011 to Nov 2014
Assist Store Manager with operation goals of front end customer service.
Train and develop staff on updated materials for front end operations and standards.
Merchandise front end for impulse buys.
Assistant Manager
IL
Evergreen/ Sep 2004 to May 2013
Achieved cost-savings by developing functional solutions to problems.
Kept team on track by assigning and supervising activities and giving constructive feedback.
Handled delegated tasks.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Defined strategies and created plan to achieve ambitious operational objectives.
Assist Store Manager with daily operations and work with P&L reports to strategize profit an growth.
Work along with HR in hiring, training and developing new associates and existing associates.
Store Manager
Niles, IL
Footlocker Inc/ Apr 1997 to Sep 2004
Strengthened work flow productivity by hiring, managing and developing top talent.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Built customer relationships and provided superior customer service to boost sales.
Maintained stockroom condition to preserve product quality. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Trained and mentored associates to teach daily tasks and procedures.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. EDUCATION AND TRAINING
Associates: Business Administration
Illinois State University Jan 1991
GPA: 5
Diploma
DuSable High School Jan 1989
GPA: 0
REFERENCES
Reference Kimberly Brown Hammond, IN Aldi ********@*****.***
219-***-**** Anthony Weeden Bridgeview, IL Cook County Sheriff **************@*****.*** 708-***-**** Richard Willis Chicago, IL Chicago Police Department *********@*******.*** 773-***-**** ADDITIONAL INFORMATION
Field of Interests Retail Management Customer Service Curricular Activities Team Challenges Volunteer at Chicago Food Depository Volunteer at Salvation Army Strength & Hobbies Training Development Recruiting new talent
ACTIVITIES AND HONORS
Volunteer at the Chicago Food Depository
Volunteer at Salvation Army
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