Medical Assistant Data Entry
Resume:
Angie
Bois *** N Orange Ave, ***, Orlando,
**********@*****.***
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
• Site Delay Investigation
• Process Improvement
• Environmental Compliance
• Maintaining Patient Records
• Data Analysis
• Upbeat and Positive Personality
• Customer Retention Strategies
• Building Customer Trust and Loyalty
• Self-Confident
• Understanding Customer Needs
Experience
09/2018 – 03/2020
SITE MANAGER / STAPLES, ORLANDO, FL
Supervised contractor work processes and adherence to project schedule. Attended weekly meetings with coworkers to discuss safety procedures, compliance issues and facility maintenance.
Communicated daily with vendors to keep project fully operational. Verified completed projects met approved time, quality, and cost estimates. Accomplished multiple tasks within established timeframes. Applied customer feedback to develop process improvements and support long-term business needs. Developed and maintained relationships with customers and suppliers through account development. Maintained regular communication with clients about orders ad its status. Managed 1000+ business accounts
Proved successful working within tight deadlines and fast-paced atmosphere. 2
03/2013 – 07/2018
Enterprise & Sales Business Care / WINDSTREAM,
MAITLAND, FL
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Maintained energy and enthusiasm in fast-paced environment. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness, and willingness to help wherever needed. Offered friendly and efficient service to customers, handled challenging situations with ease. Maintained excellent attendance record, consistently arriving to work on time. Served customers and followed outlined steps of service. Resolved problems, improved operations, and provided exceptional service. Inform and sale upgrade company service to customer to provide maximum and quality service Maintain accounts with business
Participated in team-building activities to enhance working relationships. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
09/2009-12/2012
Customer Retention Specialist/ SPRINT, MAITLAND, FL Adhered to appropriate legal scripting when required. Developed product demonstrations and presentations for customers. Made 30+ sales calls weekly to existing and new customers for business growth. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Exhibited high energy and professionalism when dealing with clients and staff. Met customer call guidelines for service levels, handle time and productivity. Educated customers about billing, payment processing and support policies and procedures. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
3
Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 100%.
Retained consumer and enterprise business accounts 12/2009-09/2010
Medical Assistant/ Nandra’s Family Physicians,
ORLANDO, FL
Sanitized, restocked, and organized exam rooms and medical equipment. Obtained client medical history, medication information, symptoms, and allergies. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Collected and documented patient medical information such as blood pressure and weight. Performed clerical duties, such as word processing, data entry, answering phones and filing. Documented vital signs and health history for patients in clinic and hospital environments. Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Taught patients about medications, procedures, and care plan instructions. Completed clinical procedures and gathered patient data for interpretation by physician. Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing. Prepared initial patient charts for admission.
4
Education
NOV 2009
Certified Medical Assistant/ Everest University, Orlando Maintained on the Dean’s List for Honor Roll
Student Ambassador for continuous months
MAY 2006
High School Diploma / Glades Central HS, Belle Glade, FL Activities
I enjoy helping people overall. With my passion to help I have volunteered in the community by joining a Non-Profit Organization, Pink Posse. While being a member we have participated in the Breast Cancer Walk ever year in October. Volunteering in food drives with feeding the homeless, Toys for Tots, Blanket Drives and more.
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