Data Entry Customer Support

Cyriac George

* ********* **** ***, **********, NJ 08536

609-***-**** *********@*****.***

Objective: To obtain a position in data entry in a mail center or office setting. Summary of Qualifications:

Strong technical aptitude with exceptional talent in helpdesk support. Excellent troubleshooting and analytical skills, dedicated to providing quality customer support. Outstanding communication and interpersonal skills with ability to listen effectively and respond appropriately. Have hands on training on Cisco 7000, 4000, 2600, 3600, 2500 routers and Catalyst 1900, 4000, 5000, and 6000 series Switches. Install, configure, and operate simple-routed LAN, routed WAN, and switched LAN and LANE networks. Understand and be able to configure Protocols IP, IGRP, IPX, OSPF, serial, AppleTalk, Frame Relay, IP RIP, VLANs, IPX RIP, TCP/IP, Ethernet, and access lists.

Install and/or configure a network.

Experience: Dec 2002 – June 2003 ACE Computer Training Center, New York City, New York Network Analyst

Have hands on training working with different Cisco Switches and Routers. Install, configure, operate, and troubleshoot complex routed LAN, routed WAN, and switched LAN networks along with dial-access service.

Maximized performance through campus LANs, routed WANs, and remote access. Improved network security.

Provides access security to campus switches and routers. Configure complex networks, such IP, IGRP, IPX, AppleTalk, extended access lists IP RIP, route redistribution, TCP/IP, IPX RIP, ROUTE SUMMARIZATION, OSPF, VLSM, BGP, serial, IGRP, FRAME RELAY, ISDN, ISL, X.25, DDR, PPP, VLANS, ETHERNET, ATM,ACCESS LISTS, FDDI.

Helpdesk Technician Sept 2000 – Aug 2002 Maestros Software Inc., Chenganoor, India Assisted users inn troubleshooting computer hardware and software related problems. Performed Windows 2000 User and Group Administration, performed server backups. Installed Microsoft Office and other business productivity software. Installed and configured test Primary and Backup Domain Controllers. Was involved in setting up server backup and recovery procedures. Help Desk Technician Feb 1999 – Feb 2000 ACS Computers, Lawrenceville, NJ Helped Customers with in-store purchases. Performed as store cashier duties. Assisted users in troubleshooting computer hardware and software related problems. Performed Windows 2000 user, server backups and group administration. Installed Microsoft Office and other business productivity software. Installed and configured test primary and backup domain controllers Help Desk Technician March 1997 – Feb 1999 Plainsboro Library, Plainsboro, NJ Responsible for day-to-day management procedures of store in the absence of Manager. Managed cash registers, customer service and store inventory. Assisted users in troubleshooting hardware and software related problems. Performed Windows 2000 user, server backup and group administration. Microsoft Office and other business productivity software. Installed and configured test primary and Backup Domain Controllers.

Education:

Microsoft MCSE Certification Training at Maestros, Maestros, India 2000 Certified CPISM, APTECH, Computer Education Institute, Kerala, India 2000 Certified Microsoft Office Package APTECH, Computer Education Institute, Kerala, India 2000 Knowledge of A+, N+, CISCO, CCNP, ACE, Computer Education Center, New York City, New York 2001

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