Customer Service Assistant Manager

Whitney Templeton

*** *********** ****** ******* *****, NC 27104 ****************@******.*** 336-***-**** EXPERIENCE

Famous Toastery: Winston Salem, NC

Catering Manager — 2018-Present

Promoted to Catering Manager to help extend the

restaurant’s reach into the community.

• Initiate marketing strategies and consult with key stakeholders to plan, execute, and manage private

parties, banquets, and small- and large-scale events.

• Manage daily restaurant operations, including staff hiring, training, scheduling, supervising and motivation

• Ensure that health and safety regulations are strictly observed, recorded and archived and that customers receive quality and satisfactory service experience.

• Track budgets, maintain financial and administrative records, monitor supplies inventory and maintain

positive relationships with vendors.

General Manager — 2016-2018

Promoted to General Manager after demonstrating

leadership among serving staff and taking initiative to help management develop the business.

• Recruited, trained and supervised all Front of House and Back of House staff.

• Promoted and marketed the restaurant, managed

budgets, set targets and goals, and forecasted future sales.

• Planned special menus and ensured strict compliance with licensing, hygiene, and health and safety guidelines.

• Managed food and supplies inventory and kept

statistical and financial records.

• Consistently interacted with and developed positive rapport with customers, employees, suppliers, licensing authorities and sales representatives.

Lead Server/Supervisor — 2015-2016

• Assisted restaurant management with multiple service functions, including providing supervision assistance for food and beverage operations.

• Assisted in product quality reviews and assurance of guest satisfaction in the restaurant.

• Provided exceptional customer service and ensured highest standard of cleanliness and sanitation for all areas of the restaurant.

The Lighthouse: Winston Salem, NC

Lead Server — 2012-2015

• Provided exceptional customer service, including:

• Familiarizing guests with menu and daily specials

• Accurately recording food and drink orders

• Running multi-course meals and tallying bills

• Staff training

• Restocking supplies

• Cleaning and organizing restaurant

• Completing all opening and closing duties

• Maintaining a professional and courteous demeanor while multitasking in a fast-paced environment

• Identifying and responding to guests’ needs in a prompt time frame

• Building camaraderie among clientele, colleagues and management

Hallmark: High Point/Greensboro, NC

Assistant Manager — 2006-2012

• Recruited, trained and supervised staff and handled customer queries and complaints.

• Managed budgets, maintained statistical and financial records, and oversaw pricing and inventory.

• Established and motivated staff to meet sales targets to maximize profitability.

• Prepared promotional materials and displays.

• Ensured compliance with health and safety regulations. Kirkland’s: High Point, NC

Assistant Manager — 2004-2006

• Trained and supervised staff, provided exceptional customer service, and handled customer queries and complaints.

• Managed budgets, maintained statistical and financial records, and oversaw pricing and inventory.

• Established and motivated staff to meet sales targets to maximize profitability.

• Prepared promotional materials and displays.

• Ensured compliance with health and safety regulations. EDUCATION

• University of North Carolina at Greensboro - Business Administration, Concentration in Human Resources

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