Customer Service Representative

Curriculum Vitae

Ahmed RIAHI

Date of Birth: February 27,

Address: ** **. ****** **** ********

The Stadium -La Marsa Tunis

GSM: +216-********/58585380

Email: ************@*****.***

Professional Experiences

Help Desk Technician

October2018- Actual

·Serving as the first point of contact for Accor Hotels professionals seeking assistance to use their IPMS ( Fols- Opera), their applications and their hardware.

·Performing remote troubleshooting through diagnostic techniques and pertinent questions

·Determining the best solution based on the issue and details provided by customers

·Walk the professionals through the problem-solving process

·Direct unresolved issues to the next level of support personnel

·Provide accurate information on IT products or services

·Record events and problems and their resolution in logs

Freelance Tour guide

· July 2012- Actual

- TripAdvisor, HQTours, Viator Platforms,

Organize tours of museums, archeological and historical sites: Carthage, Dougga, Medina of Tunis, Kairouan, and Bardo

Qatar Airways (QATAR-DOHA)

December 2016- May 2018

Customer Services Agent

·As a Customer Service Agent, I will provide excellent customer service to Qatar Airways customers through telephone and emails and optimize passenger satisfaction. My main duties are making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds, in voice process.

*Also completed certificate courses from Qatar Airways i.e.

·Amadeus Reservation Program.

Al Imitez Secondary School

September 2008-June 2011:

Teacher of English

Planning, preparing and delivering lessons. preparing teaching materials. helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.

Qualifications

·December 2010: Office of Tourism

Professional Tour Guide

Professional Card N 2410

·2002-2007: Higher Institute of Languages Tunis

Bachelor’s of English Literature

English and American literature

Postcolonial literature

Translation (English-Arabic)

American and English civilization

Linguistic skills

Speaking

Writing

Listening

Arabic

Native

Native

Native

English

Excellent

Excellent

Excellent

French

Excellent

Excellent

Excellent

Italian

Fair

intermediate

intermediate

Interests

üHobbies: Sport, Reading, Music, Volunteering

üInterests: History, Painting, Sociology, Philosophy

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