Sales Associate Customer Service
Resume:
Scott McCraig Garcia ************@*****.*** 954-***-****
***** ** ***** ** *****, Florida 33177
Objective: To obtain a position in any job I will use my educational skill and background techniques, to work with others, gain experience for better future builder ahead to myself.
FIRST always works: F (find), I (inquired), R (respect), S (solve), & always T (thanks).
Education: National #9 Belgrano Campus; Capital Federal, Bs. As. Argentina
Fisico-Matematico in college
GPA: 4.0 Graduation: 1998
U.T.N. Universidad Tecnologica Nacional, Bs. As. Argentina
1st. Years Started: 2000 engineering department in computing systems
MDC InterAmerican Campus
ESOL Classes Assistance: 2003 trough 2004
Coral Gables Seniors High School; Coral Gables, Miami FL
GED English Classes Assistance: 2010
Work Experience:
Benjamin Moore – SUNNY SOUTH PAINT & DECOR USA
Since Dec 2017 to actual
Assistant Manager, since I start here my role is to support the sales efforts, servicing export sales and retail customers.
Assist customers in person and over the phone by determining wha they needs.
Ensuring that sales transactions are completed satisfactory all the time, maintaining precise work order files and formulas, make sure all orders are tinting and mixing them according to customer specifications. Assist in sourcing products required by customers that are not available in the store and, upon approval, place order and follow up as necessary.
Be responsible fallow protocols for opening or closing the store, making bank deposits, stocking shelves and setting up displays, as well to loading and unloading merchandise from the trucks.
Home Depot USA Since May 2008 until Dec 2017.
From May 2015 to Dec 2017
Sales associate as the store expert in the Export (International Service) & ProServices department by providing detailed product information to both customers and co-workers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, al orders, tracking and fulfilling orders, and resolving issues. The primary function of the Customer Service Associate (CSA) ProServices is to assist customers, primarily at the ProServices desk. This includes building relationships with the Pro customer, honoring the price guarantee, taking and following up on orders, following up on quotes, and arranging for product deliveries, as responding to customer inquiries and support them throughout their shopping experience.
From Apr 2011 to May 2015
Appliances Specialist: Responsible for assisting and responding customers with all of their shopping needs, any inquiries throughout their shopping experience, provide the entire information their may needs during the demonstration of merchandise at the showroom. Doing follow up every single order to build strong relationship with customers. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking deliveries orders, and resolving issues.
From May 2008 to Apr 2011
Sales associate as the store expert in the Paint Specialist by providing detailed product information to customers, promoting and recommending products, or services that match customer needs, informing customers on pricing, options for their projects. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects.
Miami Uno Llc D/B/A BACIO From Dec 2004 until Feb 2008.
6101 Blue Lagoon Dr, suite 430 miami FL 33126
Serves as the store Assistance Manager, duties and responsibilities are heavily involved in the day-to-day to help upper management ensure that business or store operations are successful. Includes placing out orders to vendors, completing reports that would be submitted to the manager upon his/her return scheduling, conflict resolution reports, payroll management and disciplining, also responsible for ensuring that employees complete training and professional development programs, although resolve customer complaints, address customer concern and explain store policies.
Contacts Reference
Mr. Harvey Steven Alvarado (Co-worker at HD Paint)
Mr. Lesther del Fresno (Co-worker at HD Paint)
Miss. Betty Strickland (Co-Worker at Appliances)
Miss Hortencia DeDiego (Co-worker at Appliances)
Mr. Tony Portillo (Exterior & Interior paint)
Miss. Sonia Gimenez (HD Customer)
Miss. Ketty Dimitrakis (HD. Customer).
Miss. Monica Tewani (Gral. Contractor)
305-***-**** / 801-8188
Mr. Ivan Castro (Contractor)
Mr. William Paguaga (Kitchen Remodelation & Gral. Contractor)
Mr. Oscar Britto (Contractor & interior Remodelation)
Mr. Robert Palmer (Co-Worker Dpt. Supervisor)
Skills:
Resolve customer complaints, Customer Service, order management, Paint, Sales, scheduling, great team player.
Accomplishment:
Perfect attendance
Have good skill, as a team player i'm a very smart guy when it comes to do resolve any task.
Help people with needs when they need something
Awards: Perfect attendance, Upward bound
Skills: Extensive knowledge and experience with technology skills. Social media.
Language Spanish, English a little bit of Italian & Portuguese
Contact this candidate