Customer Service Operations Officer

JOHNATHAN ALEXANDER

**** ******* ****** #*** *******, Va. 23505 · (757) 238 - 0727

****.***@******.***

EXPERIENCE

**/** – 02/11

OPERATIONS OFFICER, Norfolk Police Department

Provided assistance to Police/Fire-Rescue staff. Performed administrative duties; ensured security of police/city facilities, equipment, and grounds; identified safety hazards; monitored the custody of prisoners; transported information, equipment, and people; maintained various files and records; communicated information; conducted minor research and produced various reports; issued parking violation citations; provided traffic or parking direction; other duties as assigned.

02/11 – CURRENT

FITNESS AIDE, Department of Defense – MWR

Performs assigned duties and provides necessary services to authorized patrons, including general information and support of fitness and community recreation programs. Provides information concerning facilities and operation. Ensures adherence to regulations, and safety and security procedures. Assists in maintaining routine reports and/or perform clerical, custodial and/or general maintenance duties as needed. Provides customer service by greeting patrons in person and by answering the telephone; takes messages and handles customer requests or referrals to the appropriate staff member. Adheres to NAVMED P-5010 sanitation requirements. Provides support for Community Recreation event set up and break down.

02/18 – 03/20

TECHNICIAN, SHIFT SUPERVISOR, Architectural Graphics Incorporated

Read and interpret shop drawings to determine sequence and methods of fabricating, size of material, equipment to be used. Lay out and scribe material for proper size, cutting notching, and sheering so that waste is held to a minimum. Sets up and operates fabricating machines such as shears, press brakes, table saws, chop saws, drill presses, punches, routers, to cut, bend materials for fabrication. Welds, bolts, rivets, screws, clips, caulks, or bonds component parts to assemble products. Understands and has basic welding skills for fabrication of aluminum and steel. Prepares glue and other materials for bonding aluminum to aluminum/aluminum to fiberglass/aluminum to acrylic. Ensure that all corporate safety procedures for personnel and equipment in work area are followed. Meet established production schedules so that all customer orders are shipped within the time frame established by corporate policy. Cause all products sold to be manufactured precisely as specified in the company’s formal product specifications. Be responsible for assembling all hardware associated with assembly of signs. May be required to perform various manual tasks in other departments as warranted by workload in that department.

08/20 – CURRENT

FRONT OFFICE SUPPORT ASSISTANT, Evolution healing conseling group

As supportive assistant responsibilities include specific administrative tasks assigned by clinical therapist. Responsible for all aspects of general front office duties including greeting patients, answering phones, taking accurate messages, multitasking/managing schedules for two providers, pulling charts, making reminder calls, running business errands, collecting payments/issuing receipts, light cleaning/tidying lobby and kitchen, entering insurance information, building new patient charts, and other duties as assigned.

EDUCATION

AUGUST 2013 – SEPTEMBER 2015

HEALTH SCIENCE, South university va. beach, va

MAY 2003

HIGH SCHOOL DIPLOMA, Granby High School Nofolk, va

NJROTC, All-City Orchestra, Gentlemen and Ladies Club, Junior Varsity and Varsity Football

SKILLS

Security

Compliance

Microsoft Word

Reliable

Team player / works well with others

Quick learner / adaptable

Hard worker

Family- oriented

ACTIVITIES

I volunteer my time and talents in the Filipino community at various events sponsored by the Philippine Cultural Center. Most recently, I was an escort for the DiWata Ng Visayas. I am impassioned by the arts and enjoy making music. More than anything, I enjoy giving back in the community through various volunteer activities at my children’s schools.

*References available upon request

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